Job Description

About the Role

The Product Specialist, Medical Sales is responsible for driving sales performance and building meaningful customer relationships across assigned territories in Malaysia. This role contributes directly to DKSH's growth agenda by delivering targeted sales solutions and ensuring a high standard of customer engagement within the healthcare sector.

What You Will Deliver

• Develop and execute targeted sales action plans informed by field experience to meet or exceed sales targets across assigned territories.
• Track progress against key performance indicators (KPIs) and sales plans, prioritizing and reviewing daily sales activities to sustain consistent performance.
• Engage existing and prospective customers through regular visits and calls to solicit orders, secure product demonstration opportunities, and communicate compelling product benefits.
• Conduct effective product demonstrations that highlight key features and customer value to support purchase decisions.
• Prepare accurate quotations, tender pricing, and commercial terms in alignment with company policies and guidelines.
• Monitor and report on competitor activities and market developments to support informed strategic decisions.
• Record and maintain accurate sales data and customer information within the Customer Relationship Management (CRM) system to enable reliable reporting and tracking.
• Identify and implement continuous improvement initiatives across sales processes and customer engagement practices to enhance overall performance and satisfaction.
• Manage customer complaints and issues diligently, ensuring timely follow-up and positive resolution outcomes.
• Respond promptly to customer orders and inquiries, communicating relevant promotions and product updates to support retention and growth.
• Collaborate with internal stakeholders to facilitate timely product delivery or installation and to strengthen relationships with key accounts.
• Administrative duties and coordination tasks as required.

What You Bring

• Degree or professional qualification in a Science- or Medical-related discipline.
• At least two years and above of relevant work experience in a similar role, particularly in the prescription market.
• Foundational knowledge of the medical sales industry, market trends, competitor landscape, and customer needs, with developing commercial selling capabilities.
• Basic understanding of regulatory requirements applicable to products within assigned territories, including handling procedures, shelf life, and warranties.
• Willingness to frequently travel outstation within East Malaysia and manage responsibilities across multiple areas as required.
• Strong communication, negotiation, and interpersonal skills with a customer-focused approach.
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint.
• Good command of English, both written and spoken.

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Medical Sales.

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