Job Description

Employment Type: Permanent
Contract Duration:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

IATA’s
Business Intelligence Services are the focal point and driving force for data
management and global BI services for the aviation industry. In this role,
reporting to the Senior Manager DDS Operations, the Specialist will be
supporting the day-to-day administrative operations and delivery of the BIS
team.

What your day would be like

• Support contract implementation
  and data delivery to Direct Data Solution (DDS) clients as well as clients of
  DDS derivative products such as but not limited to AgentIS, MarketIS and GAP;
• Respond to client queries and support the
  Customer Success team by providing Level 1, 2, and 3 delivery and operational
  support across products and services within the BIS portfolio;
  
• Maintain BIS product support documents
  including SOPs, update client master tables and delivery records;
• Responsible for monitoring of customer
  related analytics such as usage report, data validation, product performance,
  user access & satisfaction;
• Assist in conducting webinars, product
  trainings for internal and external customers, including preparation of webtool
  manuals and training materials;
• Participate in quality assurance
  activities: testing, identification of issues and bugs, incident logging and
  follow up on issue resolution;
• Participate in product enhancement
  activities: develop product specifications/enhancement cases, testing and
  post-implementation support;
• Support in developing and implementing
  key BIS initiatives such as: UI/UX product enhancements, project coordination,
  data analytics, and contract implementation;
• Establish good working relationships
  with external partners and internal stakeholders.

We would love to hear from you if

• University degree
  (Bachelor or Masters) in Computer Science, Engineering, Business Administration
  or equivalent degree;
• 3-5 years'
  experience in Business Intelligence operations function, preferably in a
  multicultural/commercial environment;
• Familiar with
  common IT languages and popular BI tools; Basic knowledge of technical
  solutions and data management;
• Solid experiences
  in performing end-to-end operations tasks including both front-end interaction
  and back-office support activities related to the data exchange with air
  stakeholders;
• Outstanding
  ability to work in a dynamic, multicultural, fast-paced and highly demanding
  environment while delivering on tight deadlines;
• Excellent in
  setting priorities and working with a strong customer focus and a high level of
  drive and energy;
• Ability to take
  initiative and strong sense of ownership of the tasks;
• Proactive approach
  to problem solving; Result-driven and curious;
• Team player with a
  global mindset and sharing attitude;
• Excellent
  communication skills in English (written and spoken) and presentation skills.

Travel Required: N