Job Description

New Zealand Fine Touring operates a multichannel strategy, selling travel predominately to international visitors. Supported by sophisticated technology, our dedicated team of New Zealand travel and tourism specialists offer highly tailored and ready-ma de tours with bespoke advice. We ensure our customers get the best experience possible. Curating the best experiences for our customers is what drives us, and we are proud to bring New Zealand & Australia to the world!

Our dedicated team of Product professionals provides the Sales team with relevant and useful advice on the products and activities available, ensuring our customers ultimately get the best experience possible.

The Senior Product Specialist is responsible for designing and constructing innovative, commercially viable tours. You will use an analytical lens on market trends and financial impacts, and ensure our product offering remains competitive and profitable. The Senior Product Specialist is a dedicated mentor and collaborator committed to elevating the entire team’s performance. You will lead the charge in team training, providing "how-to" guidance and shadowing opportunities to ensure every specialist is proficient in our systems and processes. By fostering strong relationships with the Sales and Marketing departments, you translate customer feedback into product improvements and ensure the sales team is fully equipped with the insights needed to sell effectively.

What you'll do

• Develop strong understanding of NZFT product portfolio, as well as deep specialist knowledge of identified product areas.
• Provide Training and Mentorship to the Product team, including guidance on product processes, supplier onboarding and systems.
• Supports the team with day-today queries and steps in to lead when the Product Manager is absent.
• Completes Product and competitor analysis.
• Oversight of Supplier Onboarding, and support the Product Manager in contract negotiation.
• Represent NZFT at specific trade events.
• Oversight and approval of new tour builds, ensuring tour building guidelines and commercial viability is being followed.
• Create expert builds with the most technical itineraries.
• Build relationships with the sales and marketing team to understand customer feedback and trends.
• Sound technical knowledge of company systems and processes, capable of troubleshooting
• Handle supplier related escalations as needed from Sales and CX teams

What we're looking for

• Travel and Tourism experience: Minimum three years of experience in NZ Travel and tourism Industry, including strong knowledge of New Zealand Tourism Products and experiences.
• Ability to co-design and implement new approaches for NZFT in response to market shifts, demonstrating high-level agility and critical thinking.
• Commercial Understanding: A sophisticated understanding of the "big picture," balancing operational needs with business profitability.
• A "can-do", positive attitude that sets the standard for the team, coupled with the ability to coach junior members on technical skills and industry nuances.
• Mastery of company systems with the intent to train others, streamline workflows, and eliminate technical bottlenecks across the department.
• Excellence in navigating high-stakes relationships with key external partners and excellent stakeholder communication.
• A senior-level approach to feedback, actively seeking ways to improve team processes and product relevance, as well as the ability to provide constructive feedback.
• Strong understanding of the Travel and Tourism sector.

Why you'll love working with us

• Impact: Play an important role in helping travellers experience New Zealand.
• Team: Work in a friendly, supportive and collaborative environment where wins are celebrated.
• Growth: Real opportunities to learn and develop with a growing business.
• Perks: Hybrid working framework, travel benefits, birthday leave, company social club.

This role is a Full-time (40hrs a week) position, based in beautiful Wanaka.

The Salary range for this role is $75,000- $85,000.