Job Description

This role sits within the AI Product team and serves as the analytical and documentation backbone for a fast-moving, enterprise-scale AI platform. The Senior Product Services & Management Analyst will work closely with product managers, designers, engineers, and business stakeholders to translate complex business needs into clear, structured requirements and ensure those requirements remain traceable, actionable, and aligned throughout the delivery lifecycle. The ideal candidate brings strong analytical instincts, a collaborative mindset, and the organizational discipline to keep multiple workstreams moving without losing sight of the bigger picture. Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vendors to ensure products and solutions are properly supported. Provides support to ensure all products are functioning optimally, data integrity is intact and financial reports are in alignment with are produced timely and accurately. Participates in implementing or enhancing products and solutions following the hybrid product/project development and implementation lifecycle.

Job Responsibility

• Authors and maintains core requirements documentation, including Business Requirements Documents (BRDs), Product Requirements Documents (PRDs), Functional Requirements Documents (FRDs) and Technical Requirements Documents (TRDs), with a clear understanding of when and how each applies.
• Partners with product managers to decompose Jira Epics into well-structured user stories in Jira, applying consistent labeling, tagging, and linking conventions to maintain full traceability across requirements, design, and delivery artifacts.
• Establishes and manages requirements traceability matrices to ensure complete coverage from business need through design, development, testing, and release.
• Communicates requirements, risks, and status clearly to stakeholders at all levels , including executive audiences, with appropriate detail calibrated to the audience.
• Operates effectively in an emerging technology environment, comfortable with ambiguity, evolving requirements, and iterative discovery cycles typical of AI product development.
• Collaborates actively with design and engineering teams, translating between business intent and technical implementation while respecting each discipline's perspective and constraints.
• Monitors the evolving AI market, including generative and agentic AI developments, to inform requirements work, surface relevant capability gaps or opportunities, and keep the product team grounded in what's changing externally.
• Supports sprint planning and backlog grooming by ensuring stories are acceptance-criteria-ready and sequenced logically within the broader product roadmap.
• Supports customer success functions as needed, including triaging feedback from field users, synthesizing patterns into actionable product insights, and escalating issues through the appropriate product channels.
• Creates clear, audience-appropriate customer-facing documentation, including user guides, FAQs, feature summaries, and release notes, tailored to a non-technical enterprise workforce.
• Plans and facilitates training sessions, roadshows, and adoption enablement activities to drive platform awareness and effective use across the health system.
• Builds and maintains Jira dashboards and reports to provide real-time visibility into backlog health, requirements status, and delivery progress.
• Approaches delivery as a sustained team effort, prioritizing shared progress, knowledge transfer, and sustainable pace over individual output.

• Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.

• Analyzes and troubleshoots production problems; escalates issues and executes solutions.
• Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions.
• Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business
• Solutions Leads, and other key stakeholders.
• Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
• Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
• Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
• Develops, coordinates, and executes detailed test plans.
• Trains end users and documents processes for knowledge transfer.
• Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
• Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
• Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
• Recommends and implements improvements to end user processes as they relate to financial systems.
• Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.

• Master's degree in Computer Science, Business, or Engineering, preferred.
• 3-5 years of relevant experience, required.
• Excellent strategic thinking, project management, and time management skills, preferred.
• Strong organization, communication, and collaboration skills, preferred.

HIGHLY PREFERRED

• Demonstrated experience authoring BRDs, FRDs, PRDs, and TRDs, with working knowledge of when each document type is appropriate and how they interrelate.

• Advanced Jira proficiency: EPIC and story decomposition, labeling and tagging conventions, traceability linking, custom reporting, and dashboard configuration.

• Experience establishing and maintaining requirements traceability across the full product delivery lifecycle.

• Proven ability to work fluidly across product, design, and engineering teams — comfortable navigating differing viewpoints and building consensus without losing requirements fidelity.

• Collaborative, team-oriented work style, approaches delivery as a long-term shared effort and invests in team processes, documentation standards, and knowledge continuity.

• Strong executive communication skills; able to synthesize complex technical or analytical content into clear, stakeholder-appropriate summaries.

• Actively follows the generative AI and agentic AI landscape, including model releases, capability shifts, emerging use cases, and industry adoption patterns and can translate market developments into relevant product and requirements context.

• Familiarity with AI, data, or enterprise platform products; experience working in a regulated or compliance-sensitive environment (healthcare experience a plus).

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).