Job Description

The Senior Product Programs Manager plays a critical role in driving strategic product and partner initiatives that accelerate customer adoption, engagement, and business growth across Emburse’s platform and product-led partner ecosystem.

This role is responsible for designing, scaling, and executing cross-functional programs that improve product utilization, customer education, partner enablement, and go-to-market effectiveness. The ideal candidate brings a blend of strategic thinking, operational rigor, customer-centricity, and technical acumen to deliver high-impact initiatives across Product, Marketing, Customer Success, Sales, Partnerships, and external stakeholders.

This individual thrives in ambiguity, simplifies complex problems into scalable solutions, influences without authority, and operates effectively across executive and operational levels. Success in this role requires strong program management capabilities, excellent communication skills, and the ability to drive measurable outcomes through collaboration and innovation.

Essential Functions

Strategic Program Leadership

• Lead the strategy, development, execution, and optimization of scalable product-led partnership programs. These could include referral, co-branded, or white-labeled deployment models.

• Drive cross-functional initiatives spanning Product, Partnerships, Marketing, Customer Success, Sales, Enablement, and Operations

• Build and operationalize frameworks, processes, and best practices that improve product-led program scalability, adoption, and execution efficiency

• Define and track product-led program OKRs, KPIs, and success metrics, providing regular reporting and actionable insights to leadership

Partner & Go-to-Market Enablement

• Manage engagement with strategic partners and internal GTM teams through enablement sessions, demo presentations, campaigns, and collaborative initiatives

• Collaborate cross-functionally to distill complex product capabilities into clear sales, marketing, and enablement messaging

• Serve as a liaison between Product, Marketing, Partnerships, and external stakeholders to ensure successful product-led program execution and communication

• Attend partner events, SKOs, webinars, and strategic meetings as needed to support program adoption and alignment

Product Adoption & Customer Engagement

• Develop and deliver customer engagement and education programs designed to accelerate onboarding, adoption, retention, and expansion leveraging:

  • In-application experiences

  • Webinars and virtual events

  • Email and nurture campaigns

  • Partner-led campaigns

• Partner with Product and Customer Success teams to identify opportunities to improve customer journeys and product utilization

• Support programs focused on increasing virtual card adoption, premium feature utilization, and self-service customer success outcomes

Primary Metrics of Success:

• Growth in strategic product-led partner engagement and enablement effectiveness

• Increased product adoption and utilization across partner-driven customer segments

• Successful launch and execution of co-branded or white-labeled initiatives

• Customer education program participation and engagement

• Improvement in customer lifecycle outcomes, including activation, retention, and expansion

• Achievement of quarterly and annual program OKRs

• Stakeholder satisfaction and cross-functional execution effectiveness

Education

• Bachelor's degree required

Years of Experience

• 6+ years of experience in Program Management, Product Operations, Customer Marketing, Digital Programs, Partnerships, or related SaaS roles

• Experience working within B2B SaaS, fintech, payments, or technology organizations strongly preferred

• Proven success leading complex cross-functional initiatives and scalable customer engagement programs

• Experience supporting product adoption, customer education, digital engagement, or partner enablement programs preferred

• Knowledge of travel, expense, payments, or financial technology industries is a plus

Required Skills & Competencies

• Strong strategic thinking and problem-solving abilities

• Demonstrated ability to independently lead initiatives from concept through execution

• Exceptional cross-functional collaboration and stakeholder management skills

• Strong verbal and written communication skills with executive-level presentation capabilities

• Ability to simplify complex technical or business concepts into scalable programs and messaging

• Experience with customer engagement methodologies including digital customer success and lifecycle marketing

• Strong analytical and reporting skills with experience leveraging data to drive decisions

• Experience managing multiple priorities in a fast-paced environment

• Technical acumen and ability to partner effectively with Product and Engineering teams

• Strong organizational, project management, and operational execution capabilities

• Adaptability, curiosity, and continuous improvement mindset