Job Description

Job Purpose

Dimensions

Operating Budget

NA

Number of Staff = 8+ direct reports and 40+ total staff

Business Targets (2026)

880 MIO AED

Key Result Areas

• Leading 40 plus staff members globally (direct and outsourced)

• Business Case Development Identify, evaluate, and prioritize new digital payments use cases that align with the bank’s strategic objectives. Lead the creation of robust business cases to support investment and resource allocation.

• Squad Leadership Establish and lead squads dedicated to the delivery of prioritized Payments & Remittance initiatives. Define squad objectives, ensure collaborative execution, and monitor progress against KPIs.

• Manage product teams pertaining to Payments & Remittance and Bill Payments.

• Support other upcoming geographies where Mashreq is expanding its reach eg: Pakistan, Egypt etc.

• Regulatory and Compliance Alignment Collaborate with legal and compliance teams to ensure all Payments & Remittance products and processes adhere to regulatory standards and risk frameworks.

• Technology Enablement Partner with technology teams to design and implement scalable solutions, focusing on operational efficiency and security.

• Cross-Border Payments Lead initiatives to enhance solutions for cross-border money transfers, with a strong emphasis on SWIFT and alternative payment rails.

• Financial Performance of UAE region Actual 2025 and Plan for 2026:

2025 Actuals

Remittances

Remittance Volume (AED, Bn)

170

Revenue (AED, Mn)

786

Product Expense (AED, Mn)

194

Margin (AED, Mn)

592

2026 Plan

Remittances

Remittance Volume (AED, Bn)

195

Revenue (AED, Mn)

880

Product Expense (AED, Mn)

217

Margin (AED, Mn)

663

Operating Environment, Framework and Boundaries, Working Relationships

• Internal Close collaboration with compliance, treasury, CXCG, technology, and operations teams to drive project delivery and support ongoing product enhancements.

• External Engage with strategic partners, fintechs, regulators, and industry consortia to ensure best practices and foster innovation in Payments & Remittance.

• Manage a broad partner ecosystem including payment networks, processors, vendors, fintechs service partners aligned to bank policy and regulatory expectations.

Problem Solving

• Lead Payments & Remittance initiatives from ideation through launch and lifecycle management.
• Approve business cases and resource allocation for prioritized use cases.
• Direct squad activities and make tactical decisions to overcome project obstacles.

• Represent the bank in external forums and regulatory discussions related to Payments & Remittance.

Knowledge, Skills and Experience

• Bachelor’s or Master’s degree in Finance, Business, or related field.

• Minimum 20 years of proven experience in Payments & Remittance, Product implementation within financial services.

• Experience in digital transformation and scaling digital products/journeys.

• Solid understanding of digital payment flows and Payments & Remittance product management.

• Experience in cross-border money transfer and SWIFT payments.

• Demonstrated ability to develop business cases and lead multi-disciplinary teams.

• Strong analytical, strategic, and leadership skills.

• Excellent communication and stakeholder management abilities.

• Familiarity with bank’s operations and local marketplace.

Behavioral Competencies

COMPETENCY

LEVEL (1-4)

(1- Basic 4-SR MANAGERIAL

Analytical Thinking

4

Commercial Awareness

4

Attention to detail and quality

4

Interpersonal Relationship

4

Customer Focus

4