Trusting Social builds accessible, responsible, and scalable mass-market credit products. Within our Partnership BU, we operate in agile, cross-functional teams to accelerate product launches. Our specific team is dedicated to driving user acquisition across both Cash Loan and Credit Card portfolios.

How You'll Make an Impact

Partnering directly with the Team Lead, you will drive acquisition growth while balancing risk, unit economics, and affordable pricing for the mass segment. In this AI-Fusion role, you will leverage AI as your default working mode to multiply your output, while using high emotional intelligence to keep our fast-paced, cross-functional team aligned and delivering.

What you will own

1) Product delivery & roadmap ownership

• Own BRDs, PRDs, product roadmap, backlog and acceptance criteria for acquisition initiatives — across all sales channels (small-POS, SMS lead-gen, performance marketing) and new user-facing products (AI voice onboarding, real-time interactive UI, drop-off recovery).
• Coordinate cross-functional teams — Engineering, AGI, Operations, Marketing, Sales (and Risk / DS) — to drive the rapid delivery of product innovations.

2) Customer discovery & experimentation

• Lead customer discovery through user research, interviews, partner research, and rapid prototyping / experimentation.
• Run test-and-learn cycles (A/B, cohort, channel / offer / pricing tests) to address acquisition & conversion challenges and unlock new growth opportunities.

3) AI-enabled delivery & governance

• Build AI-enabled workflows for analysis, reporting, competitor monitoring and documentation.
• Proactively surface risks, remove blockers, and drive on-time delivery; co-own UX & conversion-rate KPIs across the channels.

What we're looking for

• High EQ & empathy — you build trust quickly, read team dynamics, defuse friction, and make a high-pace cross-functional team work (this is the differentiator for the role).
• High learning velocity — you pick up new tools, domains and contexts within days, and teach others.
• AI fluency (AIF-2) — you use AI tools daily, design your own multi-step prompts/workflows, and automate parts of your role by default; you verify AI output and know when not to trust it.
• Strong analytical, data-driven mindset — KPI / funnel / cohort analysis, unit economics; strong analytical skills
• Connector thinking — you join the dots across functions and turn scattered signals into clear, prioritized initiatives.
• Open-minded, audacious, bias to action — you challenge inefficient process, try new things, and learn from failure.
• Fluent Vietnamese and English.

Plus

• 3–5+ years in lending / fintech / consumer-finance product, with hands-on exposure to unsecured cash loan, card or BNPL.
• Experience in underwriting/policy, pricing, credit lifecycle, fraud, collections, or partner-distribution / embedded-finance channels.

What We Offer

Join our vibrant team and enjoy:

• Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
• Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• Onsite lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets

At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.

Learn more about us: https://trustingsocial.com

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