The Principal Product Owner, Operations Transformation is a senior, hands-on leader within the Operations Transformation product owner team. This role partners directly with functional heads across Insurance Operations, Premium Audit, Contact Centers, Claims Services, Legal Operations, Collections & Payments, and Policy Services to shape, prioritize, and deliver a transformation portfolio that improves customer experience, efficiency, and control across a global P&C small business insurer. You will combine deep P&C operations know-how with modern delivery practices, automation/RPA, and agentic AI to translate strategic outcomes into an executable backlog, drive cross-functional delivery, and communicate progress at the C-suite level.
- Strategy & Portfolio Ownership: Contribute to development and maintenance of a multi-year transformation roadmap aligned to enterprise strategy; define problem statements and OKRs; manage an integrated portfolio/backlog.
- Product Management & Delivery: Own lifecycle from discovery to value realization; translate business outcomes into epics/features; lead backlog grooming and sprint ceremonies.
- Automation, RPA, and Agentic AI Enablement: Identify and qualify automation opportunities; partner with automation CoEs to execute automation initiatives.
- Stakeholder Partnership & Change Leadership: Build strong relationships with functional heads; facilitate decision-making; drive change management and adoption.
- Financials & Value Realization: Develop business cases; track KPIs and value delivery; manage budgets and vendor relationships.
- Governance, Risk, and Compliance: Ensure regulatory alignment; work with Risk, Compliance, and Audit; maintain strong controls and operational reliability.
- Global Ways of Working: Operate autonomously; promote continuous improvement; collaborate proactively and effectively with product owners and SMEs across global teams.
- 8–12+ years in P&C insurance operations, with transformation and delivery leadership experience.
- Deep familiarity of P&C operations including underwriting support, policy servicing, claims services, audit, contact centers, and legal ops.
- Hands-on experience delivering automation/RPA and AI-enabled capabilities.
- Strong Agile/Lean/Design Thinking background; experience with process mining and backlog tools.
- Executive presence and strong C-suite communication skills.
- Self-starter with the ability to operate independently in a global environment.
- Bachelor’s degree required; advanced degrees or certifications preferred.
The expected salary range for this role is $87,600-$140,000/year.
Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
AmTrust Financial Services, Inc., through its subsidiaries, operates as a multinational property and casualty insurance company. Founded in 1998 to provide workers’ compensation insurance to small businesses in the United States, the company now operates in three segments around the globe: Small Commercial Business Insurance, Specialty Risk and Extended Warranty, and Specialty Middle-Market Property and Casualty Program Insurance.
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