Job Description

Senior Product Owner – Inbound & Outbound (Customer Experience)

Brussels, Belgium (Hybrid / On-site)

Duration: 14 months (Start ASAP)

We are looking for a Senior Product Owner to drive the vision, roadmap, and delivery of a key digital product within the Customer Experience domain, focusing on inbound and outbound process optimisation and digital transformation.

Key Responsibilities

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  Own the product vision, value delivery, and prioritisation of the product backlog
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  Act as the primary business representative for the product within an Agile/SAFe environment
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  Translate business needs and strategic objectives into clear, actionable user stories
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  Manage and prioritise Product Backlog Items (features, enhancements, changes)
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  Collaborate closely with Scrum Masters, Agile Teams, architects, and domain leads on the IT side
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  Work with business stakeholders, operations, portfolio managers, and distribution partners
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  Support PI Planning, Sprint Planning, Daily Stand-ups, demos, and retrospectives
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  Ensure stories meet acceptance criteria before closing
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  Participate in UAT when required
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  Ensure strong alignment between business and IT and manage stakeholder expectations
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  Identify opportunities for innovation through market and digital trend analysis

Required Experience

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  Bachelor's degree or equivalent experience
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  Proven experience in Product Owner, Business Analyst, or Digital Transformation roles
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  Experience in change management and large-scale transformation projects
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  Experience working in complex, multi-stakeholder environments
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  Familiarity with Agile/Scrum methodologies (SAFe experience is a strong plus)

Key Skills

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  Strong Agile and Scrum expertise
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  Change management and stakeholder alignment
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  Excellent communication (oral and written)
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  Digital product ownership and roadmap definition
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  Strong organisational and prioritisation skills
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  Executive-level stakeholder management
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  Customer-centric and end-to-end thinking

Profile

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  Proactive, hands-on, and decisive
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  Strong collaborator who energises teams and stakeholders
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  Comfortable working in large, complex organisations
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  Structured thinker with an end-to-end perspective
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  Adaptable and enthusiastic about driving change
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  Customer-focused mindset with strong business acumen

Languages

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  Dutch or French: Native or bilingual level (required)
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  English: Full professional proficiency