Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:
Supply Chain optimization,
Pricing strategy,
Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).
Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.
We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.
With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.
We are seeking a Senior Product Owner to drive the delivery of AI/ML-powered capabilities for Syncron's Contract Price SaaS platform. You will work closely with Product Managers, Engineering, Data Science, UX, and business stakeholders to transform customer needs into scalable product capabilities that improve pricing decisions, contract profitability, and customer outcomes.
Design and develop a customer onboarding and analytics configuration and deployment process to support Expert Services and Partner organizations
Own the product backlog and end-to-end delivery of AI/ML features from discovery through release.
Translate business needs into epics, features, user stories, acceptance criteria, and functional specifications.
Prioritize & maintain the backlog based on customer value, business impact, technical dependencies, and product strategy.
Collaborate with Product Management, Engineering, Data Science, UX, Customer Success, and customers to define and deliver innovative AI-powered solutions.
Engage key technical and domain experts across our customers
Drive Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives.
Partner with ML Engineers and Data Scientists to deliver on roadmap requirements for predictive models, model evaluation, explainability, monitoring, and continuous improvement.
Communicate roadmap, delivery progress, risks, dependencies, and release plans to stakeholders.
Collaborate with Engineering and Architecture teams to understand technical trade-offs, platform & product capabilities, and architectural decisions, ensuring product decisions support scalability, performance, security, and long-term maintainability.
Lead defect triage, manage technical debt, and ensure high-quality product releases.
Support release planning, documentation, product demonstrations, and customer enablement.
Discover new ideas to incorporate AI into Product for new features, capabilities and improving stickiness of the product.
Ensure AI/ML solutions deliver measurable business outcomes through improved pricing accuracy, profitability, and operational efficiency.
Bachelor's degree in Engineering, Computer Science, Business, or a related field.
7–12 years of experience as a Product Owner, Product Manager, or Business Analyst in enterprise SaaS products.
Experience delivering AI/ML or data-driven products in an Agile environment and working with Data Scientists.
Strong experience managing product backlogs, writing user stories, and collaborating with cross-functional teams.
Excellent stakeholder management, communication, and analytical skills.
Preferred Experience
Experience in Contract Pricing, CPQ, Pricing Optimization, Revenue Management, Service Lifecycle Management, Warranty, or Aftermarket solutions.
Knowledge of AI/ML concepts such as predictive analytics, model evaluation, explainability, and MLOps.
Hands on experience with GenAI, Agentic AI
Experience working with cloud-based B2B SaaS platforms, APIs, analytics, and data products.
Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!
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Syncron helps leading OEMs and distributors turn their aftermarket operations into a competitive advantage.
Our AI-powered solutions for service parts planning, pricing, warranty, and field service execution empower manufacturers to deliver faster, smarter, and more profitable service, wherever and whenever it’s needed.
With deep expertise in complex, asset-heavy industries like automotive, agriculture, construction and mining, and industrial equipment, we help our customers improve parts availability, protect margins, and earn long-term loyalty.
Trusted by the world’s top brands, Syncron drives more than $3 billion in annual value creation, and we're just getting started.
