Job Description

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We are looking for a Senior Product Operations Specialist within the Commerce team to help us scale our Billing operations in 50 countries and more to come.

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<gh-about-us>
<title> About us</title>

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With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

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<title> About the role</title>

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We're looking for a Senior Product Operations Specialist to join our Commerce team — the engine behind everything money-related at Bolt. You'll have ownership of the day-to-day health of our billing operations, diagnose and resolve transactional issues, and turn operational pain points into scalable process improvements.

This is a hands-on, high-impact role at the intersection of data, payments, and process. You'll work across product lines and markets, partnering closely with product, engineering, finance, and local operations teams to ensure our billing systems run accurately and efficiently at scale.

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<gh-responsibilities>

<title> Main tasks and responsibilities:</title>

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• <point> Troubleshoot and resolve issues across transactions and invoices, using data to identify root causes and prevent recurrence.</point>
• <point> Monitor KPIs and billing system health, proactively flagging anomalies and emerging issue patterns before they escalate.</point>
• <point> Build business cases using SQL and data analysis tools to surface insights that drive operational and product decisions.</point>
• <point> Design and improve processes — creating situational playbooks, documenting best practices, and strengthening workflows for both customer-facing and internal operations support.</point>
• <point> Build internal improvement flows using AI-assisted coding, automation tooling, and low/no-code platforms — automating manual investigation steps, building lightweight internal tools, and scaling your own impact without always relying on engineering capacity.</point>
• <point> Bridge local markets, HQ, and cross-functional teams — aligning on billing procedures and turning stakeholder feedback into platform improvements.</point>

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<gh-requirements>

<title> About you:</title>

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• <point> 3–5 years of experience in billing operations, fintech, or a related finance/payments function. Familiarity with tax, fiscalisation, or VAT compliance across multiple markets is a plus.</point>
• <point> Data-driven and analytical — you're comfortable writing SQL queries, working with large datasets, and using tools like Excel or Google Sheets to support decision-making.</point>
• <point> Understanding of online payments — you know how billing systems, payment flows, and invoicing work, and can quickly diagnose where things go wrong.</point>
• <point> A proactive problem-solver who takes ownership, operates with urgency, and doesn't wait to be told there's a problem.</point>
• <point> A strong communicator — fluent in English, able to explain technical billing issues clearly to both technical and non-technical stakeholders.</point>
• <point> Nice to have: experience in fraud detection, fintech, or multi-market tax/VAT compliance, and hands-on experience with AI coding or automation tools (e.g. Cursor, Claude, Zapier, n8n).</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

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<title> Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>* Some perks may differ depending on your location and role.</text>
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