Job Description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.
At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.
Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?
• Health & wellbeing resources and programs

• Paid vacation, personal, and sick days for work-life balance

• Competitive compensation and benefits packages

• Work-life balance in a hybrid environment with at least 3 days in office

• Career growth and development opportunities

• Opportunities to contribute to community causes

• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy

We’re looking for our next Senior Product Operations Specialist. Could It Be You?
This is an Senior Product Operations Specialist role in our Product Center of Excellence — the team that defines and maintains how products are built across the organization. The Associate Product Operations Manager maintains and evolves the Product Teams’ toolkit: the standards, templates, and operating rhythms that product teams rely on. This role works closely with Product Managers and senior members of the Product Ops team. We're hiring someone who has seen a few full cycles of product work and is ready to own real scope — bringing their own judgment to it, not just executing on what they're told. You'll work day to day in modern product tools and we'll lean on your fluency with templates, dashboards, and documentation — but above all we're hiring for judgment about how to build good products.

Need more details? Keep reading…
• Maintain and evolve the toolkit of artifacts product teams use to ship work — PRDs, discovery, decision docs, launch and post-launch reviews
• Support the operating rhythm of the product organization, including planning cycles, team rituals, and cross-functional alignment
• Drive rollouts of new standards and ways of working, including piloting, change communication, and adoption support
• Pay attention to how the practice is landing across teams and surface where teams are drifting from the standard
• Contribute to and maintain a centralized product operations knowledge base
• Partner closely with Product Managers and act as a day-to-day point of contact for practice questions

So are YOU our next Job Title? You are if you…
• 3+ years in product management, product ops, program management, or a similar role
• Lived experience with how product gets shipped — discovery, planning, specs, launches
A point of view on what makes product orgs work well, and what gets in the way
• Strong written communication — you'll be writing standards, documenting practices, and synthesizing findings
• Comfortable working with data when it's helpful: pulling numbers, reading a dashboard, drawing reasonable conclusions
• Operational rigor: the things you own run reliably, on cadence, without dropping
• Hands-on experience with Jira, Amplitude, or Coda specifically
Nice to have
• Experience creating templates, playbooks, or standards for a team
• Familiarity with product artifacts — PRDs, roadmaps, decision docs
• Built dashboards or done analysis work in product analytics tools
• Built templates or automations in a docs or workflow tool

Compensation Information:
• Base salary range: $70,000 - $90,000
• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!
i.e #LI-Hybrid

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.