Job Description

Reporting to the Bentley Open Applications Division COO, the Senior Product Operations Manager plays a pivotal role in enabling high‑performing, empowered product teams. This role partners closely with division leaders, product managers, and development managers to shape and scale best‑practice ways of working across the product lifecycle.

This is a highly influential individual contributor role where you will combine hands‑on coaching with organizational-level impact. You’ll help teams deliver meaningful value while also supporting the broader product organization to scale effectively through thoughtful processes, frameworks, and continuous improvement.

The ideal candidate is experienced in working with cross‑functional product teams, excels at coaching and facilitation, and is comfortable leading change in complex, evolving environments.

Responsibilities:

• Partner with cross‑functional product teams to identify opportunities to improve ways of working and support teams in implementing sustainable change.
• Surface actionable insights and recommendations from “on the ground” observations to leadership to drive organization-wide improvements.
• Design and implement lightweight frameworks, guidelines, and processes that improve effectiveness and efficiency (with a strong “minimum viable process” mindset).
• Scale empowered, agile ways of working across multiple teams by sharing insights, patterns, and best practices in impactful ways.
• Ensure teams are using product and delivery tooling effectively to promote transparency, alignment, and measurable business outcomes.
• Provide hands‑on coaching, training, and facilitation to product teams and leaders as needed.
• Support teams and leaders with OKR planning, decision-making, and outcome measurement.
• Champion a culture of continuous improvement and support the adoption of practices that enable learning and adaptability.

Qualifications:

• 5+ years of hands-on experience working with cross‑functional product teams.
• Background in product operations or similar roles; experience as a Product Manager, Engineer, or Designer is a strong plus.
• Comfort with product and delivery tooling (experience with Aha! and/or Azure DevOps is a bonus).
• Strong facilitation skills, including experience with conflict resolution, group dynamics, and working across diverse personality styles.
• Ability to observe team dynamics objectively and provide thoughtful, constructive, and sometimes challenging feedback.
• Proven experience driving cultural and behavioral change through agile mindsets and best‑practice adoption.
• Natural connector who can synthesize diverse inputs, align stakeholders, and help teams find a clear path forward.
• Excellent relationship-building skills with the ability to positively influence teams and senior stakeholders.
• Strong problem‑solving skills and the ability to thrive in fast‑paced, evolving environments.
• Familiarity with infrastructure engineering and SaaS product organizations is a plus.

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About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.