Job Description

At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes. Learn more at q4inc.com

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

About the role

Q4 seeks a Senior Product Operations Manager to enable continued growth by leveling up our systems, processes and tools across the Product organization. This is a hands-on leadership role with the opportunity to help shape the growth of product operations and influence how Q4 scales as an organization through a product led approach.

What you'll do

• Manage and drive continuous improvements of the systems, processes, tools and reporting that enables effective discovery, delivery and maintenance of Q4’s world class product portfolio
• Work with R&D and cross-functional leaders to establish visibility into what teams are working on, how they are performing against customer and business impact, timelines, risks and dependencies
• Own the product rituals for cross-functional alignment, accountability and feedback
• Collaborate with cross-functional teams in CX, Finance, Sales & Marketing to disseminate insights leading to data-informed product development
• Conduct analysis and internal communication of key product, financial, customer and operational metrics to provide leadership team with a 360 view of our product health
• Improve team performance and operation through establishing and training teams on best practices
• Utilize data analysis techniques and business intelligence tools to back project recommendations with quantitative evidence

Qualifications

• 5+ plus years experience working in high-performance software development teams
• 3+ years of experience in product operations, product management, go-to-market or project management
• Advanced communication, influencing, relationship and team building skills
• Experience implementing minimum viable processes and influencing team behaviours to improve team productivity
• Entrepreneurial mindset to deliver impact in ambiguous environments, navigate through complexity and manage change
• Strong skills in servant leadership, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Working knowledge of product management, analytics, CRM and BI tools (e.g., Jira, Pendo Analytics, Salesforce, Metabase)
• Proficiency with Generative AI tools (e.g., ChatGPT, Claude, or Gemini) to assist with improving and streamlining daily workflows.

Vacancy Status: This job posting is for an existing vacancy currently open at Q4.

Artificial Intelligence (AI) Disclosure: In our commitment to an efficient and objective hiring process, Q4 utilizes machine-based systems (AI) to assist in the initial sourcing of applicants. All final hiring and selection decisions are reviewed and conducted by our human recruitment team.