Job Description

The Company

Electrum is the next-generation payment software technology company.

Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimise financial transaction processing. Our deep expertise has established us as a respected partner in high-volume, low-value payment schemes, enabling clients to deliver services to millions of South Africans daily.

At Electrum, we are grounded in impact – designing solutions that matter, acting with urgency, and continuously learning as we scale. We believe in creating together – working side by side with our clients and teams to build meaningful, lasting solutions. We prioritise making it safe – encouraging open communication, smart risk-taking, and trust so that creativity and alignment thrive. And we back empowered strong teams – hiring brilliant people, collaborating hard, and holding each other to high standards while leading with empathy and kindness.

When you join the Electrum team, you’ll get to:

• Be part of the entire journey — from the spark of an idea to the final product launch.
• Grow your skills through world-class training and hands-on learning every day.
• Receive mentorship and guidance from industry leaders who are invested in your success.
• Work in a dynamic, innovative workplace where collaboration and creativity thrive.
• Tackle real-world customer challenges and see the impact of your work firsthand.
• Explore plenty of opportunities to grow your career and expand your expertise.
• Gain valuable experience in a leading FinTech environment, contributing to meaningful, high-impact projects.

The Opportunity

This high-impact specialist role is instrumental in translating complex payment technology into compelling narratives for top South African bankers and retailers. You will operate with significant autonomy, solving complex, high-risk assignments, driving process improvements, and acting as a key mentor. You will contribute to meaningful, high-impact projects in a leading engineering-first environment, be part of the entire product journey, and shape the future of financial services. This exposure to products used by millions of South Africans will accelerate your career growth.

The Role

The Senior Product Marketing Writer leads the strategic creation of complex, high-stakes collateral such as research reports and whitepapers while partnering with SMEs to translate technical concepts into strategic roadmaps. As the team’s messaging authority and lexicon advisor, you will design narratives optimized for various channels, underpinned by SEO, AEO, and GEO best practices, to ensure high impact and conversion. Additionally, the role involves setting quality standards, mentoring other writers, and proactively using advanced analytics to optimise overall content performance and lifecycle efficiency.

Requirements

To succeed in this role, you should possess:

• Experience: A minimum of 7 years of experience spanning complex technical or B2B writing environments, with a strong preference for enterprise software, financial services, or payments.

• Education: A Bachelor's degree (Honours preferred) in Communications, Journalism, English, Business, or a technical field (e.g., Sciences, Technology, or Law), with proven ability to synthesise complex technical concepts.
• Core Skills: Advanced analytical thinking, expert editing and storytelling capabilities, and deep proficiency with content performance analytics.
• Competencies: Demonstrated ability to resolve complex, ambiguous problems, mentor peers, and autonomously optimise content workflows

Benefits

Why Join Electrum?

• We believe in a People First approach, ensuring a culture where you can thrive and make a real difference

Your Career & Culture

• Career Growth: Delivering world-class financial software is challenging, but your effort will earn you hands-on experience with products used by millions, accelerating your career
• Strong Teams We keep teams small, focused, and collaborative to maximise impact
• Transparency: We openly discuss strategy, finances, and salaries. Mistakes are viewed as learning opportunities that we actively discuss.
• Autonomy We trust you You're expected to seek out the data needed for informed decisions and manage your own time—knowing when to focus and when to recharge.
• Shared Vision: You'll have the power to shape the vision of how we build the future of financial services.

Practical Perks

1. Here's how we support our culture:

• Flexible Work Office-first environment with flexible hours
• Generous Leave Starting at 20 days per year
• Office Perks (Cape Town): Fully-stocked kitchen and daily catered lunch