This role will be critical to delivering the End‑to‑End Transformation of our supply chain technology, ensuring our Warehouse Management Systems (WMS) enable growth, resilience and operational excellence across M&S.
As a Senior Product Manager, you will own the strategic direction of our WMS products, leading complex, business‑critical platforms used across distribution and fulfilment operations. You will act as the voice of the customer and colleague at the intersection of operations, technology and business strategy. You will define a compelling product vision and roadmap that supports volume growth, automation, efficiency and future ways of working.
Working in partnership with Engineering, Architecture and Supply Chain and Logistics leadership, you will prioritise investment to maximise operational value, ensuring solutions are valuable, viable, usable and feasible for the business. You will also play a key role in developing Product Management maturity, providing leadership, coaching and thought leadership across the community.
What you'll do
Own and communicate the long‑term product vision and roadmap for Warehouse Management Systems.Manage complex products with significant operational and commercial impact, delivering measurable value.
Work closely with Supply Chain and Logistics leadership to align product outcomes to business strategy.Balance strategic transformation, operational efficiency, risk, resilience, and technical health within the product backlog.
Ensure effective integration across the wider supply chain technology landscape.Define, track and report on product success using operational KPIs and OKRs.
Support live service and DevOps ways of working, ensuring system stability and continuous improvement.Lead discovery into future warehouse capabilities, including automation, optimisation and data‑driven decision making.
Mentor Product Managers and contribute to the ongoing maturity of the Product Management Community.Provide thought leadership on modern, product‑led delivery within operational technology.
Who you are
Significant experience in Product Management delivering enterprise‑scale platforms.
Deep experience with Warehouse Management Systems in complex, high‑volume environments.
Strong understanding of warehouse and distribution operations. Preferably experienced in large UK retail or multi-channel supply chains.
Proven ability to define strategic product roadmaps and influence senior stakeholders. Experience working in DevOps or always‑on operational environments.
Desirable experience: exposure to warehouse automation or robotics & experience delivering large‑scale transformation programmes.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us.
For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do.
Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action.
We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future.
Join us at M&S to shape the future of retail.
