Job Description

Senior Product Manager - Voice Products

Department: Product

Employment Type: Full Time

Location: Portugal

Reporting To: Josh Tucker

**ALL CANDIDATES MUST BE LOCATED IN PORTUGAL**

We offer a hybrid working style, with offices in Coimbra, Aveiro, and Porto, giving team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork

About Intermedia


Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

About the role:

We are seeking a talented Senior Product Manager to join our Voice PM group to drive roadmap and execution as we rapidly expand our telecom solutions globally. This high-impact role reports into a Director of Product Management and requires close collaboration with engineering, operations, regulatory and customer success teams.

You will be responsible for guiding product direction, ensuring strong execution, and accelerating profitable growth in one of our most strategic product areas.

Key Responsibilities

• Own the direction, roadmap, and execution for Intermedia’s telecom solutions.
• Contribute to, and lead, features within our wider Voice product roadmap feeding into our UC, CC and AI solutions.
• Translate customer, partner, regulatory and carrier requirements into clear product initiatives with measurable business outcomes – optimizing across technical, operational and financial considerations.
• Partner across functions with Engineering, Finance, Sales, Operations, Support and Regulatory teams to deliver operations-, partner- and customer-ready solutions.
• Measure and drive improvement to KPIs addressing service quality, reliability, onboarding time, and profitability.
• Act as subject-matter champion as we expand our world-class telecom network with senior managers.
• Continuously evaluate emerging technologies, including AI, and identify opportunities to increase the quality, performance and efficiency of our network as it scales.
• Continuously evaluate competitor UCaaS solutions, and identify opportunities to both stand apart with distinctive Voice capabilities, and to tackle emerging competitive pressures.

Skills, Knowledge and Expertise

• 5+ years of Product Management experience, with at least 3 years focused on business voice / UCaaS, telecom services.
• Deep understanding of SIP, RTP, VoIP protocols, SBCs, telephony infrastructure
• Demonstrated track record of driving end-to-end product lifecycle for mission-critical platforms.
• Exceptional analytical and problem-solving skills, with comfort working in regulatory, operational and financial data.
• Strong written and verbal communication skills, with the ability to influence senior stakeholders.
• High attention to detail, with proven ability to manage multiple priorities under pressure.
• Bachelor’s degree, or equivalent practical experience.

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.