Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary: We are looking for a Senior Product Manager to join our Value-Based Care Analytics & Performance team within our Clinicals division in Bangalore. In this role you will be responsible for defined problem spaces within the VBC Analytics & Performance roadmap, developing deep expertise in our users, customers, and workflows and ensuring product features meet business requirements. You will help define how AI is responsibly integrated into VBC analytics workflows, ensuring solutions are safe, trustworthy, and deliver measurable value to healthcare practices.

You will work closely with scrum teams defining and writing user stories, prioritizing product backlogs, and making trade-off decisions between scope and schedule. Your work will span both strengthening our current solutions and delivering innovative, AI-driven features that improve user experience and clinical decision-making. Success in this role will be measured by improvements in clinical outcomes, user satisfaction, product quality, and safe adoption of AI-enabled capabilities.

About the Team: The Value-Based Care Analytics & Performance team brings together Product Management, Engineering, User Experience, Product Analytics, Data Science, and Patient Safety partners to drive industry-leading outcomes and optimize revenue in value-based care arrangements. The team works across product strategy, execution, and measurement to deliver both core product capabilities and AI-enabled solutions where they add value. This role will support that mission by helping shape product decisions and delivery for an assigned area.

Essential Job Responsibilities

• Drive product vision incorporating AI-enabled capabilities, predictive insights, and automation opportunities.
• Translate product strategy into outcome-based roadmaps that connect customer problems, business goals, delivery priorities, and measurable success criteria.
• Lead early-stage discovery, including identifying high-value use cases, validating concepts with users and stakeholders, and defining data requirements and feasibility.
• Define epics and user stories that clearly articulate functional requirements, user experience considerations, data and model requirements, and AI behavior expectations.
• Work directly with scrum teams to prioritize work and ensure delivery of both core and AI-enabled product capabilities.
• Participate in scrum ceremonies including daily stand-ups, sprint planning, readouts, and retrospectives.
• Own ongoing maintenance of core products, including triaging production issues and managing enhancements.
• Define product success metrics for each major initiative, including adoption, engagement, workflow efficiency, customer satisfaction, safety, and business impact.
• Monitor post-release performance and use product analytics, customer feedback, and operational data to guide iteration and prioritization.
• Partner with UX, Analytics, and Data Science teams to define measurement strategies for AI feature performance including validity, bias, data quality, adoption, and impact.
• Partner with Data Science and Engineering to manage the full AI/ML lifecycle, including model evaluation, deployment, monitoring, and continuous improvement.
• Champion responsible AI practices including safety testing, bias evaluation, and explainability.
• Own go-to-market strategies for assigned products, including AI-enabled features.
• Gain alignment from multiple stakeholders, manage product dependencies, and negotiate trade-offs across product areas.
• Understand dependencies across athenaOne and collaborate with Product Management peers to coordinate work across related product areas.
• Engage with Sales, Customer Success, Onboarding, and Product Marketing to gather insights, communicate product direction, and support adoption.
• Communicate product strategy, priorities, progress, and risks to senior leaders and cross-functional stakeholders.
• Contribute product knowledge to strengthen product management practices and support the development of colleagues.

Expected Education & Experience

• Bachelor's Degree required; Degree in Computer Science, Business, or related field preferred. Masters preferred.
• 10+ years of overall professional experience, including at least 6+ years in Product Management
• Demonstrated success establishing product vision, priorities, and roadmaps, and owning complex product problems from discovery through delivery and measurement
• Ability to manage multiple workstreams, navigate ambiguity, and make clear decisions about where to focus
• Ability to build alignment across stakeholders, manage dependencies, and make informed trade-offs among customer needs, business objectives, and delivery considerations
• Experience working with Agile/Scrum engineering teams as a Product Owner
• Experience defining and using product metrics and validation methods to assess customer value and inform decisions
• Strong written and verbal communication skills, with the ability to make complex topics understandable to customers, senior leaders, and cross-functional partners
• Understanding of healthcare/health IT environments and clinical workflows, or ability to quickly develop domain expertise
• Understanding of AI/ML concepts, responsible AI principles, model bias, explainability, and the full AI/ML lifecycle
• Hands-on experience using AI tools to accelerate product development work, with appropriate human review
• Technical understanding of data, APIs, and SaaS - ability to assess feasibility and remove development barriers

Additional Information

Some travel to the US may be required for customer site visits, internal collaborations and industry events (5%)

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity