Job Description

Join TELUS's innovative Video Services team, where we're revolutionizing how Canadians experience home entertainment. We own the end-to-end customer experience and product strategy for Optik TV and our next-generation TV platform, collaborating across TELUS to deliver exceptional value. As part of our dynamic product management ecosystem, you'll work alongside talented professionals who are passionate about shaping the future of video services.

We're seeking a strategic and execution-focused Senior Product Manager to lead the system changes supporting our TV platform migration execution and records cleanup initiatives. You will drive the full lifecycle — from problem identification through solution design, delivery, and team enablement — while overseeing migration workstreams and consolidating cross-functional action plans. This is a high-impact role at the heart of TELUS's most critical video transformation initiative.

• Drive Migration Success – Lead the migration of existing TV customers to TELUS's newest TV platform with minimal disruption and maximum customer satisfaction
• Own Problem-to-Solution – Identify system gaps, define business requirements, and design scalable solutions end-to-end
• Orchestrate Workstreams – Oversee multiple migration workstreams and align cross-functional teams on consolidated action plans
• Records Integrity – Champion records cleanup initiatives to ensure data accuracy and system readiness for migration
• Enable Teams – Deliver enablement programs so product, engineering, and operations teams are migration-ready
• Data-Driven Decisions – Transform complex migration data into actionable insights that guide product and delivery decisions

Key Responsibilities

• Migration Leadership – Lead end-to-end system changes supporting the migration of TV customers to the newest TELUS TV platform, from scoping through delivery and post-launch stabilization
• Business Requirements Definition – Translate migration objectives and operational needs into clear, actionable business and system requirements for engineering and delivery teams
• Records Cleanup Oversight – Identify data integrity issues, define cleanup strategies, and coordinate execution across systems to ensure migration readiness
• Cross-Functional Program Management – Consolidate and manage cross-functional action plans, ensuring alignment across product, engineering, operations, and frontline teams
• Workstream Governance – Oversee multiple concurrent migration workstreams, tracking milestones, risks, and dependencies with rigorous program management discipline
• Enablement & Change Management – Develop and deliver enablement materials, training, and communications to support smooth adoption of new platform capabilities
• Performance & Analytics – Define and track migration KPIs, build dashboards, and provide regular executive-level reporting on progress and risks
• Root Cause Analysis – Lead data-driven analysis of migration blockers and system issues, driving proactive resolution and continuous improvement

Required Qualifications

• 3–5+ years of experience in product management, program management, or a related role within a telecommunications or technology environment
• Demonstrated experience with TELUS Video products or equivalent TV/video platform ecosystems
• Proven ability to define and document business requirements for complex system changes
• Strong program management skills with experience managing multiple concurrent workstreams
• Experience leading system migrations or large-scale platform transitions
• Post-secondary degree in Engineering, Computer Science, Business Administration, Information Technology, or a related field
• Excellent stakeholder management, communication, and executive presentation skills
• Data-driven mindset with experience building dashboards and migration performance reporting

What Sets You Apart

• PMP Certified – Project Management Professional certification demonstrates program management rigor
• SAFe / Agile Certified – Experience in scaled Agile environments
• Scrum Certified – Agile delivery experience
• MBA – Advanced business acumen (asset)
• TELUS Optik TV Knowledge – Deep familiarity with TELUS video products and customer base
• Data Migration Experience – Previous large-scale data or platform migrations
• CRM / BSS Systems – Understanding of customer-facing billing and service systems
• Change Management – Proven ability to drive organizational adoption and change
• Executive Storytelling – Ability to communicate complex initiatives to senior leadership
• Risk Management – Proactive identification and mitigation of program risks
• Lean / Six Sigma – Process improvement methodologies
• Cross-functional Leadership – Experience leading teams without direct authority

Why Join Us

This role offers a rare opportunity to be at the center of TELUS's most significant video platform transformation. You'll shape how millions of Canadians experience home entertainment, working with cutting-edge technology, an industry-leading team, and the full support of TELUS's product and engineering ecosystem. If you thrive in complex, high-stakes environments and love turning ambiguity into action — this is your role.