Job Description

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business.  Within GCS, the GCS and Enterprise Solutions team leads product development on a portfolio of products including consumer and commercial banking, commercial card, marketing capabilities, partner integrations, and the virtual payments platform. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.

The Senior Manager, Small Business Digital Growth Experiences is a product development role, you will be instrumental in delivering on the vision of the Small Business product suite and driving greater connectivity and growth across the digital ecosystem. You will partner across Card, Card Lending, Line of Credit, Banking, and Enterprise Digital Experience teams to evolve and organize our strategies to meet the needs of our customers. This exciting role requires a motivated individual with passion, coupled with attention to detail, to define and execute the Small Business Growth and Experiences product development roadmap.

• Partner with the Small Business Product Strategy and Card Features team to prioritize and deliver initiatives that realize acquisition and engagement opportunities across the digital ecosystem.
• Proactively and consistently analyze customer data to translate into insights and customer experience opportunities.
• Lead cross-functional SBS projects independently from end-to-end. Build consensus while also identifying risks and communicating with leadership to remove roadblocks.  Present recommendations to senior leadership and cross-functional partners.
• Lead product development through the lifecycle from product discovery, build to post-launch. Lead quality assurance and testing processes.
• Build, maintain, and communicate the progress and delivery of the Small Business roadmap to ensure alignment of stakeholders, appropriate trade-off discussions, and management of risks and dependencies.
• Serve as the central point of contact for Small Business Investment Planning and ensure alignment on related deliverables and adherence to deadlines.
• Monitor and analyze cross-product performance metrics, providing insights and recommendations for optimization.
• Continuously improve team processes and cross-pollinate best practices across the Enterprise.
• Collaborate with key stakeholders including Engineering, UX Design, Digital Strategy, and New Product Governance to develop solutions that meet business and regulatory requirements and timelines.

• Experience in digital product and development with proven ability to effectively drive consensus amongst cross-functional teams, seamlessly deliver customer-focused experiences, and thrive dealing with fast paced and changing needs in a matrixed environment.
• Balance of technical and business knowledge with experience working with engineers and designers on complex products in an agile way.
• Ability to navigate matrixed organizations, influence leaders, and act as a bridge between Product Strategy, Technology, and the Investment Planning office.
• Excellent project management, organization, and prioritization skills and a proven ability to manage cross-functional, large/complex. initiatives. Focus on key priorities, understand tradeoffs and plan with stakeholders in an efficient manner.
• Excellent communication and stakeholder management skills including change management conversations. Able to build positive relationships, and influence decisions with a variety of cross-functional stakeholders.
• Ability to dive deep on data to monitor results and quantify impact.
• Ability to conduct independent discovery and research, driving outstanding questions to resolution.
• Composed when faced with rapidly changing priorities and projects.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.