Job Description

About Orchid

At Orchid Software Solutions, we strive to provide exceptional software to improve the assisted reproduction technology industry through tailored applications designed to increase efficiencies and transparency for the industry as a whole.

About the Role

As the Senior Product Manager, you will lead our product vision across multiple platforms while staying deeply involved in the daily mechanics of delivery. You will report to the CTO and work alongside Business Operations and IT to turn complex business needs into refined system improvements.

This role is for a strategic leader and experienced people manager who loves making things make sense: translating “what the business needs” into “what the system should do,” keeping teams aligned, and ensuring changes are implemented thoughtfully with the impact understood before we push updates to production. While experience in SaaS, CRM, Banking, or Health Care is a significant advantage, your ability to manage people and navigate complex systems is what matters most.

Responsibilities

• You will drive the product roadmap across multiple platforms while leading a team of high-impact players who prioritize reliability and simply get things done.
• You transform complex business challenges into clear, structured system requirements and technical specifications that empower our engineering teams.
• You act as the primary translator across the organization, ensuring technical teams grasp the “why” while business teams understand the “what” and “how”.
• You proactively investigate system dependencies and downstream effects before implementation to ensure every release is stable and impactful.
• You own the momentum of our most critical projects by anticipating roadblocks and driving the high level follow through required to ship results.
• You serve as a curious problem solver for our Operations team, identifying root causes for workflow issues and seeing them through to resolution.
• You design and implement structured frameworks such as decision logs and specs to keep global teams aligned.
• You collaborate with stakeholders to challenge assumptions and validate that every new feature delivers a superior user experience.

Who You Are

You are a critical thinker who is driven by logic, facts, and outcomes. You’re “intelligently concerned,” you dig for root causes, ask smart questions, and do not accept fuzzy answers. You build trust effortlessly and possess the leadership maturity to turn professional tension into collaboration. As a proven mentor, you set a high bar for excellence and understand how to scale high-performing product teams.

You will likely thrive in this role if you:

• Communicate with precision and influence across both technical and non-technical audiences.
• Transform messy, ambiguous inputs into organized strategic requirements and actionable roadmaps.
• Think in complex systems and instinctively spot ripple effects before they become problems.
• Use data to separate facts from assumptions and drive high-stakes decision-making.
• Take extreme ownership of the product lifecycle and consistently drive projects to completion.
• Enjoy being the person who makes work smoother for everyone else.

Recommended Experience

• You have significant experience in a senior product role with a proven history of managing direct reports.
• You have a background in SaaS, CRM, Banking, or Health Care, which is a significant advantage, but not required.
• You are proficient with tools like Jira and Confluence and have strong documentation habits.
• You are comfortable learning new systems quickly.
• You have familiarity with the surrogacy or assisted reproduction industry, which is a plus.

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: Remote