Job Description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Product Manager, Real-Time Payments.

You will lead the design, delivery, and continuous improvement of payment products, focusing on scalable Real-Time 24x7 payment products and platform modernisation that creates “happy payment paths” processed in seconds globally, while having a healthy understanding of “unhappy paths” and how they are best handled to reduce operational friction.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Deliver the payments product strategy to support growth, reduce costs, meet regulatory requirements, and enhance customer experience
• Own parts of the 24x7 Real-Time Payments roadmap working with partner systems, functions and affiliates, aligning priorities across global stakeholders
• Define requirements for and lead platform modernisation towards event-based processing to Globally enable faster, scalable, and resilient payment processing
• Own and maintain the product backlog: prioritisation, refinement, user stories, commercialisation and acceptance criteria aligned to business outcomes
• Represent the client in delivery, ensuring requirements and solutions that meet client expectations and operational needs, improving CX/UX to lower customer hurdles
• Drive delivery excellence across testing, release readiness, defect management and post-release quality
• Work closely with delivery, design, operations, risk, compliance, and customer teams to ensure successful launches and continuous improvements
• Identify and implement process improvements (e.g. tightening controls in reconciliation and settlement) to reduce operational friction and strengthen outcomes

To be successful in this role you should meet the following requirements:

• Demonstrable experience in Product Management with sound knowledge of Payments
• Strong Agile delivery capability: requirements definition, backlog management, user story refinement, and end-to-end delivery ownership
• Strong stakeholder management with the ability to influence without formal authority across distributed teams
• Strong analytical and structured problem-solving skills; able to translate complex needs into simple, scalable solutions
• Comfortable discussing technical and functional details, integrations, and scalable architectures with engineers to build robust solutions
• Experience in embedding effective controls and ensuring product design supports payments regulatory requirements
• Strong communication skills and fluency in English; university degree (or equivalent) with strong Excel and PowerPoint skills

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com