Job Description
Senior Product Manager – Product & Experience
Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent
Shape meaningful products that improve customer outcomes across financial services and energy.
The Role
As a Senior Product Manager within Capco’s Product & Experience practice, you will lead product strategy in complex, regulated financial services environments, with AI and data as core enablers of value. Working closely with clients and Capco teams, you will create products and experiences that are valuable, usable, and commercially sustainable.
This role requires a Product Manager who not only builds AI-enabled products, but actively uses AI as part of their own workflow - from discovery and insight generation through prioritisation, delivery, and continuous optimisation. Operating at the intersection of financial services expertise, product leadership, and applied AI, you will help clients move from experimentation to scalable, production-ready outcomes.
What You’ll Do
- Lead financial services client engagements, partnering with senior stakeholders and cross-functional Capco teams locally and globally
- Define and deliver AI-enabled product strategies for regulated financial institutions, including clear value propositions, roadmaps, and commercialisation approaches
- Own products end to end across the full lifecycle -from discovery through delivery and iteration -across lending, payments, savings, wealth management, advisory, onboarding, servicing, and customer communications
- Identify and prioritise AI, GenAI, and agentic AI use cases across customer, risk, and operational domains, delivering measurable commercial and customer impact
- Partner with engineering, data, architecture, risk, and compliance teams to deliver scalable, production-ready products that meet regulatory, control, and assurance standards
What We’re Looking For
- Proven experience delivering digital products or product portfolios across B2B, B2C, or B2B2C contexts within financial services
- Strong domain knowledge across lending, payments, savings, insurance, pensions, advisory, wealth management, and investments
- Demonstrated experience building or scaling AI-enabled products, platforms, or features in production environments
- Hands-on experience using AI within the Product Manager workflow, including discovery, research synthesis, prioritisation, experimentation, and stakeholder communication
- Strong leadership skills, with the ability to work effectively with multidisciplinary teams and senior client stakeholders
Bonus Points For
- Consulting experience within highly regulated industries
- Experience contributing to proposition development, accelerators, or practice growth
- Strong understanding of regulatory, risk, model governance, and compliance considerations impacting AI-enabled product delivery
Why Join Capco
- Deliver high-impact product and experience solutions for leading financial services and energy organisations
- Work in a collaborative, flat, and entrepreneurial consulting culture
- Access continuous learning, training, and industry certifications
- Be part of a practice shaping the future of digital products and services
- Grow your career in a global consultancy that values inclusion and individuality
We offer a competitive, people-first benefits package designed to support every aspect of your life:
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
- Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
- Family Care: 8 complimentary backup care sessions for emergency childcare or elder care
- Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs
- Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick - workshops, certifications, e-learning - your growth, your way. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development
- Healthcare Access: Convenient online GP services
- Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know and we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration and shapes how we work with clients and each other every day#LI-DNI
