Job Description

Senior Product Manager – Product & Experience
Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent

Shape meaningful products that improve customer outcomes across financial services and energy.

The Role
As a Senior Product Manager within Capco’s Product & Experience practice, you will define product strategy and translate it into delivery. You will work closely with clients and Capco teams to create products and experiences that are valuable, usable, and commercially sustainable, while operating in complex and highly regulated environments.

What You’ll Do

• Lead engagements by working closely with clients and cross-functional Capco teams locally and globally
• Create clear AI product strategies, value propositions, roadmaps, and delivery plans, including commercialisation approaches
• Own products end to end, from discovery through delivery and iteration, adapting ways of working as needed
• Define and develop AI use cases and demonstrated success in increasing revenues, higher engagement and/or cost efficiencies
• Champion user needs, business goals, and technical constraints to deliver scalable, high-value products
• Mentor, coach and lead multidisciplinary teams across analysis, design, engineering, data, and testing, fostering collaboration and continuous improvement

What We’re Looking For

• Experience in developing and delivering digital products/portfolios across B2B, B2C, or B2B2C contexts within financial services
• Deep knowledge of retail banking products such as mortgages, unsecured loans, credit cards, current accounts or savings
• Experience in managing customer journeys within a bank or building society, focusing on experience transformation across onboarding, servicing and offboarding
• Strong leadership skills, including working with multidisciplinary teams and senior stakeholders
• Track record in driving commercial impact, with experience in user adoption, value creation, and sustainable growth
• Experience working with data-led or platform products
• Understanding of AI, GenAI, or agentic AI concepts and their product applications

Bonus Points For

• Consulting experience within highly regulated industries
• Experience contributing to proposition development or practice growth
• Familiarity with regulatory, risk, and compliance considerations impacting product delivery

Why Join Capco

• Deliver high-impact product and experience solutions for leading financial services and energy organisations
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a practice shaping the future of digital products and services
• Grow your career in a global consultancy that values inclusion and individuality

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Discretionary bonus, competitive pension, health insurance, life insurance, and critical illness cover
• Mental health support including CareFirst, Unmind, Aviva consultations, and trained in-house first aiders
• Family-friendly policies including enhanced parental leave and paid leave for key life events
• Five weeks of annual leave with the option to buy or sell days
• Continuous learning including a minimum of 40 hours of training per year and a dedicated business coach from day one

Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know and we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration and shapes how we work with clients and each other every day.