Job Description

Job Description - Senior Product Manager, Payments

Reports To: SVP of Product Management

Department: Product Management

Location: Remote

Position Type: Full-Time

Position Summary

As Senior Product Manager for Payments at AxisCare, you will own our embedded payments strategy and roadmap. Payments are central to how home care agencies get paid and run their business, and this role shapes how agencies accept payments, manage their merchant accounts, and reconcile funds within AxisCare. You will work closely with engineering, finance, legal, compliance, sales, and our payment partners, and you will use AI tools every day for discovery, analysis, and requirements work. We are looking for a payments expert who can translate deep domain knowledge into products that are simple for agencies and their clients to use. This role requires travel of up to 20%.

We are seeking candidates with a minimum of 6 years of product management experience, including at least 3 years owning payments or fintech products, with experience in B2B SaaS and vertical software.

Key Responsibilities

• Own the Payments Strategy and Roadmap. Define the long-term vision for embedded payments at AxisCare. Set priorities based on customer needs, revenue impact, risk, and partner capabilities.
• Partner Closely with Engineering. Work directly with engineering teams from discovery through delivery. Write clear requirements, answer questions in real time, and help the team make smart tradeoffs.
• Manage Payment Partner Relationships. Serve as the primary product contact for payment processors and partners. Lead partner evaluations, integration planning, and new integration launches.
• Lead Merchant Onboarding and Account Experience. Design a smooth path for agencies to apply, get approved, and start accepting payments, including underwriting, KYC, and account management workflows.
• Drive Payments Monetization. Partner with finance and leadership on pricing, fee structures, and revenue models. Track payments volume, adoption, and margin.
• Ensure Compliance and Risk Management. Work with legal, security, and compliance partners on PCI DSS, AML/KYC, and card network requirements so products meet regulatory and partner obligations.
• Build for Reconciliation and Reporting. Define requirements for deposits, settlements, refunds, chargebacks, and reporting so agencies can trust and reconcile every transaction.
• Use AI Throughout Product Work. Apply AI tools daily for customer and market research, data analysis, requirements, and documentation, and share what works with the broader product team.
• Enable Go-to-Market Teams. Equip sales, support, and implementation teams with the knowledge they need to sell, launch, and support payments products.
• Mentor and Lead. Share payments expertise across the product organization and help develop more junior PMs.

What We're Looking For (Minimum Qualifications)

• Minimum 6 years of product management experience, including at least 3 years owning payments or fintech products.
• Experience in B2B SaaS and vertical software.
• Hands-on experience with embedded payments, payment facilitation (PayFac), or merchant services.
• Strong understanding of card and ACH payments, including authorization, settlement, interchange, and chargebacks.
• Working knowledge of PCI DSS, AML/KYC, and card network rules.
• Experience managing third-party partners through evaluation, integration, and launch.
• Comfort working with APIs and partnering closely with engineers on technical requirements.
• Daily, practical use of AI tools in your product management workflow.
• Strong analytical skills and comfort with financial metrics such as volume, take rate, and margin.
• Excellent written and verbal communication, with the ability to explain complex payments topics simply.
• Strong organizational skills and attention to detail.
• Experience in healthcare is a plus.

Working Conditions

• Manual dexterity required to use desktop computer and peripherals
• Utilization of phone, AI tools, collaboration and product management software, and email to perform job functions
• Travel of up to 20%

Compensation and Benefits

• Competitive salary and comprehensive benefits package.
• Medical insurance premiums are covered in full for the employee (Medical, Dental and Vision) 
• 401K with competitive company matching.
• Personal time off, sick leave, and holidays.
• Company will provide laptop and other needed computer equipment.

About AxisCare

According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.

AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 7 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.