AirAsia

Senior Product Manager (Payment)

AirAsia  •  Malaysia (Onsite)  •  4 days ago
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Job Description

What You Will Do

  • Own product vision and roadmap for core platform domains
    Lead the definition and evolution of key platform capabilities supporting airline distribution and B2B travel commerce. Balance short-term delivery with long-term platform sustainability.
  • Act as the functional authority for complex workflows
    Define and document end-to-end product behavior across booking lifecycles. Cover search, pricing, booking, ticketing, cancellations, refunds, commissions, settlements, and operational edge cases.
  • Work closely with architecture and engineering leadership
    Partner deeply with the Principal Software Architect and engineering teams. Shape system boundaries, APIs, data flows, and sequencing of platform capabilities.
  • Translate strategy into execution-ready requirements
    Convert high-level business objectives into clear, prioritized product requirements and user journeys. Establish acceptance criteria suitable for high-risk transactional systems.
  • Drive phased product evolution
    Support incremental delivery and controlled platform evolution. Ensure new capabilities are introduced safely without disrupting live operations.
  • Balance commercial, operational, and technical needs
    Work with business, finance, and operations stakeholders. Ensure product decisions account for revenue impact, cost efficiency, operational risk, and regulatory considerations.
  • Champion data-informed decision making
    Define success metrics beyond delivery (e.g., booking success rate, failure rates, refund SLAs, conversion impact).Use data to guide prioritization and trade-offs.
  • Enable cross-functional alignment and buy-in
    Clearly communicate product intent, priorities, and trade-offs to internal teams and selected external partners where appropriate.
  • Stay informed on industry and market trends
    Track developments in airline technology, travel commerce, and platform models to inform product direction without chasing unnecessary complexity.

Your Experience

  • Education: Degree in Computer Science, Engineering, or a related field.
  • Professional Experience: 8+ years of overall experience, with at least 4–5 years in a senior product management role.
  • Platform Focus: Proven experience managing platform or system products rather than purely consumer-facing features.
  • Technical Domain: Strong understanding of transactional systems, APIs, and service-based architectures. Experience working closely with software architects and engineers on complex technical products.
  • Delivery & Analysis: Solid grasp of Agile delivery principles, backlog management, and phased delivery in high-risk environments. Strong analytical skills with the ability to reason about workflows, edge cases, and failure scenarios.
  • Soft Skills: Excellent communication and stakeholder management skills, including the ability to explain complex concepts clearly.
  • Strong Advantages: Experience in travel, airline systems, OTA platforms, payments, e-commerce, or fintech.
  • Nice-to-Haves: Familiarity with experimentation, optimization , and metrics-driven improvement.

What We Value

  • Systems Thinkers: Product managers who think in systems and lifecycles, not just screens and features.
  • Adaptability: Comfort operating in ambiguous, evolving environments where requirements are complex and trade-offs are real.
  • Accountability: Strong ownership mindset and willingness to engage deeply with technical and operational detail.
  • Pragmatism: Ability to balance pragmatism with long-term product vision.
AirAsia

About AirAsia

It all starts here. 23 years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple: Make flying affordable for everyone.

We made that dream happen. We started an airline in 2001. Today, we’ve evolved to become something much bigger. We’re now a world-class brand, a leading Asean airline, a digital travel and lifestyle platform; and we’re not stopping.

If you’re passionate about connecting people and transforming lives, we want you onboard. When it comes to your career, your Allstar journey will be an adventure. Find your dream career destination with us.

Industry
Aviation & Aerospace
Company Size
10,000+ employees
Headquarters
Sepang, MY
Year Founded
2001
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