Job Description

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.

We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.

This is not a reporting role. You will own the tools that let builders and reviewers see, test, and trust how GenerativeAgent (GA) actually behaves — before it ever talks to a customer, and after. If builders can't confidently preview a configuration change, and reviewers can't efficiently audit what GA said, thought, and did in production, quality erodes silently and trust with our customers erodes with it. Making agent behavior visible, testable, and reviewable at scale is your product.

What You Will Do

Who You Are

• Growth & Abundance Mindset: You approach new domains with curiosity and learn fast. You see collaboration as additive, not competitive. When a bet doesn't work, you extract the signal and move on.
• Extreme Ownership: You take responsibility to deliver. You don't wait to be asked — you identify the gap and close it. You are the PM; the outcome is yours.
• High-Velocity Outcomes: You measure yourself by outcomes, not output. You distinguish between shipping a feature and moving a metric. You can answer "what changed for the customer?" for everything on your roadmap.
• Effective Communication, Collaboration, and Trust: You influence without authority across engineering, research, design, sales, and customer success. You overcommunicate to keep stakeholders aligned.
• Real-Time Feedback: You give and receive feedback continuously rather than saving it for quarterly reviews. When something is wrong, you say so directly and constructively.

What You Will Need

What We Would Like to See

• Experience in contact centers, conversational AI, or customer experience (CX) analytic - a plus.
• Experience with evaluation frameworks or methodologies for generative AI systems (offline evals, human-in-the-loop review, automated mistake detection).
• Prior experience in a startup or fast-scaling environment where the role's scope evolved as the company did

Benefits

• Competitive compensation
• Stock options
• Healthcare for the family group
• Mac equipment
• USD 150 per month in flexible benefits
• 3 weeks of vacation
• English lessons

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote