Job Description

About the Role

Lead product strategy and execution for our community platform that connects 4.5M+ members across 70+ condition-specific networks. You'll own the full product lifecycle—from user insights to shipped features—driving engagement, retention, and user-generated content.

This is a hybrid role based in San Francisco (typically 2 days/week in office), and a cover letter is required - see details below.

What You'll Do

• Own core user journey for engagement — Design and iterate features that drive deeper engagement, retention, and community impact
• Set strategy and execute — Define product strategy to boost fuel user-generated content, increase stickiness, and improve value for patients
• Measure and iterate — Set clear success metrics, monitor impact, and obsess over continuous improvement
• Collaborate across teams — Work with Product, Engineering, Design, Data, and Marketing to ship features every week
• Champion user insights — Pursue deep understanding of user needs through research, experimentation, and dogfooding
• Mentor teammates — As part of a tight-knit team of 3 PMs reporting to product leadership, you'll share best practices and shape our high-performance culture

What Success Looks Like (First 90 Days)

• 30 Days: Master our user journey, core metrics, and growth levers. Spend time with users and in-product to build perspective.
• 60 Days: Build strong cross-functional relationships. Launch 5 impactful experiments with clear success metrics on engagement or user generated content.
• 90 Days: Shape the next roadmap with proposals advancing MAU and user-generated content. Lead a product demo at Coffee Talk and share learnings at Friday Learnings.

What We're Looking For

• Experience as a Product Manager — You've been in the function for enough years to have made mistakes and have a perspective. You've shipped consumer products. Healthcare / community (LinkedIn, Reddit, etc.) experience is a plus.
• Mission-aligned — Passionate about connecting patients to support, information, and better health outcomes
• Strategic executor — You see the big picture, set bold goals, and prioritize ruthlessly. You move from vision to shipped features.
• Data-driven — Comfortable with analytics, experimentation (Maze, VWO or similar), and making fast decisions
• User-obsessed — You live and breathe user-centric design and empathy
• Personalization-experienced — You've shipped personalized features or are eager to learn
• GenAI-curious — Experience with GenAI is a plus; enthusiasm for innovation is a must
• Collaboration + influence — You build consensus, communicate crisply, and inspire teams
• Growth mindset — Zero ego. You rise by lifting others.

Application Requirements

A cover letter addressing these 3 questions is required. If you omit this, your application will not be considered.

1. Comfort with hybrid work requirement and US work authorization
2. Your first impression from visiting one of our communities. Full list at https://myhealthteam.com Examples include thisismenopause.com (our newest), myautismteam.com, and mymsteam.com.
3. Why you'd want to work on a patient community product as a product manager

Location

Hybrid, San Francisco (One Post Plaza) — typically 2 days/week in office

THE TOOLS WE USE

Jira, Jira Product Discovery, Figma, Databricks, Google Analytics/Looker, Tableau, Maze, VWO, and Workspace (our proprietary LLM toolkit)

WHY MYHEALTHTEAM @ SWOOP?

🎯 Mission with massive reach — Help millions find support and better health outcomes

📈 Big goals with speed — We ship every week. See your ideas live quickly.

🔥 Culture of ownership — High-performance, high-fun, zero bureaucracy

💪 True impact — Watch your work directly improve lives

WHAT WE VALUE

Diverse backgrounds and nontraditional paths. If you're passionate about this mission and ready to drive impact, we want to hear from you—whether or not you check every box.