Job Description

Senior Product Manager - Marketplace
In this role, you will lead the evolution of the Treatwell web experience, focusing on the journey from initial discovery to the moment of booking commitment. As a marketplace Senior Product Manager, you will own the end-to-end funnel, ensuring that users can effortlessly find relevant salons and treatments, confidently evaluate their options through trust signals, and seamlessly prepare for purchase.

You will manage a diverse and high-impact domain that spans organic traffic, complex selection logic (like staff and slot availability), and platform expansion through third-party integrations. Your goal is to build a localized, transparent, and high-converting marketplace that serves as the premier destination for beauty services across all our markets.
You'll be responsible for:

• Owning outcomes as part of a fully cross-functional product team of designers, frontend and backend engineers, aligning delivery to company OKRs and making deliberate trade-offs between quality and pace of learning.
• Defining Strategy & Roadmap: Developing a customer-centric strategy and an outcome-based roadmap for your product space
• Utilising data-driven insights to identify opportunities, define and track product success metrics, and support informed prioritisation decisions.
• Developing strong relationships with the Treatwell marketing teams to leverage domain knowledge, influence decision-making, and contribute to maximize return on investment for marketing spend.
• Effectively collaborating and clearly communicating to ensure stakeholder buy-in across both sides of the marketplace.

About you

• You bring relevant experience as a Product Manager, with a strong customer-first mindset and ideally a track record in marketplaces or e-commerce environments.
• You are skilled in data analysis, with the ability to translate insights into effective, scalable solutions that improve customer experience.
• You are an exceptional communicator who excels at aligning diverse teams and stakeholders to achieve cohesive outcomes.
• You care deeply about user experience and understand how search, availability logic, and emerging AI capabilities shape how customers find and choose services.
• You are collaborative and eager to contribute to a dynamic environment, bringing fresh ideas and proactive actions.
• You are outcomes-focused and pragmatic, able to drive meaningful improvements in complex, fast-moving environments.

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 700 passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We'll treat you with

• 28-days holiday, plus bank holidays
• Monthly 40EUR Treatwell vouchers so you can treat yourself too
• Benefits platform offering cycle to work scheme, high street discounts and other perks
• Growth funds for you to develop and grow with your team
• Mental health support through our partnership with Plumm

Equal Ops

Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application