TELUS Business Solutions Managed Services is seeking a collaborative, structured, and relationship-driven Senior Product Manager to lead the onboarding and integration of strategic partner products onto our B2B Managed Services platform.
In this role, you will help shape the end-to-end value chain by defining how external partner solutions are ingested, delivered, supported, and monetized alongside core TELUS services. You will work across internal teams and external partner organizations to simplify complex integrations, strengthen operational alignment, and create a consistent customer and service experience.
This role is well suited to a business-technical leader with strong product integration, process design, and partner management experience who can turn complex, multi-party workflows into predictable, scalable enterprise solutions.
What you’ll do
Lead end-to-end onboarding for strategic third-party and partner solutions into the B2B Managed Services portfolio
Define business and operational requirements for multi-party value chains across order, delivery, billing, and support
Design operating handoffs, API/data exchanges, and service boundaries across internal and external value chains
Work with internal and external Technical Product Managers to translate business needs into platform, API, and technical requirements
Partner with Business Analysts to document process maps, system integrations, and operational user stories for both automated and assisted service flows
Establish and ensure a consistent customer experience to guarantee external partner offerings meet internal delivery and support benchmarks
across all onboarded partner offerings
Define billing and monetization requirements, including subscription management, revenue share, billing mediation, and partner settlement flows
Lead the development of SLAs, OLAs, and support models with external partner operations teams
Co-develop operational blueprints and RACI models for provisioning, incident management, and change management
Collaborate with Product and Customer Marketing teams to ensure partner catalogs are aligned with strategic industry solutions and that sales channels are fully enabled for GTM success
Monitor post-launch performance, identify integration or operational gaps, and drive continuous improvement
What you bring
7+ years of experience in Telecommunications or Information Technology, with a focus on B2B Product Management, Business/Systems Analysis, or Partner Integration
Proven experience onboarding third-party products, SaaS solutions, or vendor catalogs into a complex enterprise environment
Strong background in designing and documenting end-to-end workflows such as Order-to-Activation and Trouble-to-Resolve
Experience working with Technical Product Managers, Business Analysts, and Software Engineers on APIs, data models, and system interfaces
Solid understanding of managed technology services, including onboarding, deployment, recurring subscription, and support models
Familiarity with ITIL, eTOM, TM Forum models, and multi-provider service integration concepts such as SIAM
Nice to have
Strong partner and relationship management skills
Excellent business analysis and process-mapping capability, including BPMN and structured requirements documentation
Ability to influence across teams without direct authority
Strong written and verbal communication skills, with the ability to simplify technical concepts for business audiences
Analytical problem-solving skills with a focus on identifying friction points and scalable solutions
Proficiency with Agile tools such as Jira and Confluence, and process-mapping tools such as Visio or Lucidchart
Preferred Education and Certifications
University degree in Business Administration, Engineering, Computer Science, or a related field
MBA is an asset
Preferred certifications or designations:
CBAP or equivalent Business Analysis certification
PMP, CSM, CSPO, SAFe, or other Agile/project management certification
ITIL certification
TM Forum Open APIs or related business process framework training
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world.
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Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team.
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