Job Description

Senior Product Manager, iOS

Location: Vauxhall, London (Onsite, 5 days/week)

About Zapp

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

About the Role

We're looking for a Senior Product Manager to be the end-to-end owner of our mobile iOS app and website. In this role, you'll shape how customers interact with our brand digitally — from discovery through delivery. In this high-impact entrepreneurial role, you’ll collaborate with Engineering, Design, Marketing, Merchandising, and Operations teams to launch customer-centric features that drive bar-raising frictionless experience - at speed.

You’ll work closely with the company’s Founder to continue our mission to build the most loved on-demand delivery app in the world. You’ll thrive here if you’re obsessed with customers, love solving complex problems, and move fast without breaking things that matter.

Responsibilities:

• Own the mobile (iOS) customer experience - from discovery and ordering through to real-time delivery tracking.
• Define and manage the iOS product roadmap, aligning closely with Engineering and Design teams.
• Translate customer needs and platform-specific constraints into high-performing, intuitive iOS features.
• Drive development of key iOS capabilities such as push notifications, Apple Pay, real-time location tracking, and personalised UX.
• Collaborate cross-functionally with Marketing, Commercial, and Store Ops teams to ensure a seamless and intuitive user experience.
• Leverage customer insights and operational data to identify pain points and develop new opportunities.
• Establish and track KPIs to evaluate product performance and inform future iterations.
• Stay up-to-date on iOS platform updates, release cycles, and best practices to keep the app competitive and compliant.

Requirements:

• Product Manager (Mobile iOS) 5+ years of product management experience, with a strong focus on building and scaling native iOS apps.
• Proven track record of shaping, launching, and scaling consumer-grade iOS apps with high user engagement and strong App Store ratings.
• Familiarity with Apple Pay, push notifications, real-time tracking and location-based services.
• Deep understanding of the iOS ecosystem, including Apple Human Interface Guidelines, platform capabilities, and release cycles.
• Ability to work closely with iOS engineers and mobile designers, translating user needs and technical constraints into intuitive, performant features.
• Experience with tools like mobile analytics platforms (e.g. Mixpanel, Amplitude) to monitor and optimise app performance.
• Track record of using customer feedback, behavioural data, and experimentation to prioritise features and enhance mobile UX.
• A strong grasp of mobile performance, reliability, and responsiveness, especially in high-stakes, time-sensitive use cases (e.g., <20-minute delivery windows).

Benefits:

Opportunity to be part of an industry transforming mission - your work will directly shape how the world experiences fast, premium retail.

Of course we also offer:

• Competitive salary & equity package.
• 25 days of annual leave plus bank holidays.
• Private Health Insurance.
• Extended sick pay and maternity/paternity leave pay.