Job Description

About Us:

At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 19 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas, develop their skills, and have plenty of fun along the way.

About the Role:

As a Senior Product Manager at Customer Alliance, you'll play a central role in shaping how our product evolves — balancing user needs, business goals, and emerging technology. This is a high-impact position for someone who leads with curiosity, builds trust across teams, and turns complex problems into clear direction.

You'll work closely with engineering, design, and commercial teams to drive meaningful improvements to a mature SaaS product, while helping define where it goes next. Your work will directly influence how thousands of hospitality businesses collect, manage, and act on customer feedback.

Responsibilities

Strategic Alignment

• Define and communicate a product vision aligned with business strategy and technical capabilities.

• Analyze market trends, identify innovation opportunities, and validate product ideas.

• Set priorities that balance engineering capacity, user needs, and business goals.

Collaboration across Teams

• Work with engineering to assess feasibility, align on realistic timelines and resource allocation.

• Support maintainability and scalability while advocating for innovation and technical debt reduction.

Execution and Delivery

• Lead cross-functional alignment for product launches.

• Balance feature development with technical debt and infrastructure improvements.

Market and Customer Focus

• Conduct market research to align features with real-world demands.

• Define and track product success metrics for user engagement and business impact.

What We Expect:

Qualifications:

• You bring 5y+ experience as a Product Manager within B2B SaaS, with clear ownership of a mature product.

• You enjoy building from scratch and are genuinely curious about emerging technologies.

• You're a strong problem-solver — able to balance short-term customer needs with long-term product vision.

• You communicate clearly and build trust easily across diverse teams and with external partners.

• You're comfortable navigating ambiguity and helping create clarity where it doesn't yet exist.

If you have it, it’s a plus:

• German language skills is a strong plus

• Background in startups or high-growth technology companies.

• Track record of shipping AI-powered features and integrations.

• Experience in the customer feedback, hospitality tech, or review management space.

What We Offer:

• An international team and great atmosphere with regular events.

• Work from our dedicated Mindspace office in central Berlin (Hausvogteiplatz, Mitte) 2-3 days a week, with flexibility around that.

• Full membership at Mindspace (co-working), allowing you to work from any of their locations

• Work with highly experienced and capable people motivated to build great products.

• Budget to bring remote team members together and work in person.

• The opportunity to define and build the future technology strategy of a growing SaaS company.

• Direct partnership with the CEO and leadership team on strategic initiatives.

• Pick your own device.

• Earn extra vacation days each year (Start 26 days, Max 34 days).

• FitX gym membership, available at all locations.