Job Description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

The purpose of this role is to own the end-to-end product strategy, P&L and commercialisation for HSBC’s Domestic & Emerging Payments portfolio within GPS Australia (CIB), spanning all client segments. The role drives profitable growth and improved client outcomes while ensuring safe, resilient payment services across domestic payment rails and corporate payment solutions, and leads key alliances and industry engagement to support ongoing change and adoption.

This role had no direct reports.

Key Responsibilities

• Own portfolio P&L, pricing strategy, forecasts, and investment governance.
• Define product strategy and roadmap aligned to client, regulatory, and platform needs.
• Prioritise and translate initiatives into delivery-ready requirements, metrics, and release plans.
• Lead end-to-end commercialisation, partnering with Sales, Implementation, and Service to drive adoption.
• Own Austraclear (Corporate) proposition, service model, commercial performance, and change delivery.
• Manage alliances and ensure robust risk, controls, and regulatory compliance across the product suite.

Key responsibilities

• Extensive experience in transaction banking/payments product management (ideally CIB), with strong end-to-end knowledge of domestic payments (processing, clearing/settlement, operations and client channels) across multiple client segments.
• Proven track record owning portfolio financials (revenue, costs, margin), building investment business cases, and defining pricing/commercial strategies (fees, packaging, segmentation and channel economics).
• Demonstrated ability to set product strategy and roadmap, translate it into delivery-ready requirements (epics/features), and lead complex cross-functional change across Technology and Operations to deliver outcomes at pace.
• Strong capability in operational resilience and product controls, including fraud/scams and financial crime considerations, with experience driving risk assessments, incident learnings and remediation in partnership with Risk/Compliance.
• Experience managing alliances/vendors (schemes, clearing partners, processors, gateways) and representing the organisation in industry forums/regulatory engagement, with excellent senior stakeholder communication and governance leadership.
• Demonstrated expertise in payments, including domestic and emerging payment solutions and experience in market management
• Strong stakeholder engagement skills, with a proven ability to influence and build alignment across diverse groups

We will only consider those with Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.