Job Description

Wyndham Hotels & Resorts is now seeking a Senior Product Manager, Digital to join our team at the Remote in the United States location in Remote, Remote.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

This hands-on Senior Product Manager, Digital is responsible for leading & delivering key portfolio initiatives to meet business objectives for digital platforms for Wyndham Hotels & Resorts 23+ brands to continuously optimize the digital value proposition for our franchisees & guests, with the objective of driving conversion through effective shopping funnel engagement as well as enabling loyalty experiences to drive repeat bookings. As part of this effort, this role will support owner needs and priorities, understand & address guest friction points as well as serve as the primary point of contact for engaging and communicating with stakeholders and senior leadership on related initiatives, opportunities, status, risk and mitigation strategies. This role will also serve as the Product lead for Digital Production Support ensuring franchisee & guest impacting issues are prioritized & resolved in a timely & effective manner.

The ideal candidate will have experience in consumer-facing brand websites and mobile apps with a focus on booking journeys, personalization, and loyalty experiences, leveraging data analytics, customer feedback, marketing insights, and competitive research to develop problem statements & hypotheses to enable informed decisions for product enhancements and defect prioritization to solve guest and owner problems. The candidate will also have experience with AI-powered travel products that provide enhanced search capabilities for hotel portfolio discoverability, personalization and booking

What you'll do

• Serve as Product lead for new initiatives including project inception documentation by developing problem statements & hypotheses leveraging qualitative & quantitative insights to inform Product direction on friction points & enhancement opportunities
• Serve as Product lead for launching and scaling AI-assisted search and book capabilities, ensuring feature prioritization and guest experience aligning with business goals, user needs and best practices.
• Within an Agile model, conduct User Story development & grooming, in collaboration with key stakeholders, Digital & cross-functional teams ensuring all business requirements are compliant with standards, accurately captured, traceable, tested and deployed
• Project management support for release planning, on-boarding project managers, guidance for project objectives, plan milestone development and operating standards for defect triage and escalations
• QA support including regression scope & process review, guidance for continuous improvement and RCA review for defect leakage into UAT and production
• Oversee and execute user acceptance testing and provide direction and leadership to cross-functional teams during defect triage to ensure testing is executed in an effective & timely manner, business requirements are met, and a quality deliverable is achieved
• Plans, coordinates and supports business objectives & operational dependencies and criteria for go-to-market success
• Evaluate, triage, and prioritize customer impacting production issues & defects and manage resolution through collaborative partnership with product managers, technology & operations teams, and stakeholders. Collaborate with teams as required on escalated P1 & P2 production incidents to ensure timely and effective resolution.
• Collaborate closely with business and international stakeholders and partners on requirements, priorities & objectives including Creative, Analytics, Optimization, Digital Ops, QA, RMO, DevOps, Franchise Ops, Revenue Strategy, Brand Marketing, Loyalty, Legal, PMO as well as leads and provides direction, coordination & alignment across external delivery vendors.

You'll be successful if you have

• Leading cross-functional teams in a Product capacity, advocating customer needs driving optimized, frictionless digital experiences, with a view of cross-platform journey optimization. Utilize Design Thinking principles and solid Product Management practices to identify and deliver on user needs. Develop problem statements and hypotheses, along with qualitative and quantitative insights to drive a user-centered focus for digital products.
• Function as the primary Product Owner within the Agile product development process managing performance and health of digital platforms, with key areas of focus being the member Loyalty experiences and booking journeys.
• Ability to partner with other product managers, technology, delivery & operations teams, and key stakeholders to execute on the product life cycle from ideation through launch for various best-in-breed digital experience enhancements, new feature rollouts, as well as enterprise initiatives.
• Experience managing backlog readiness, gather and document comprehensive business requirements and create detailed user stories, coordinate cross-functional alignment, participate in scrum ceremonies, conduct user acceptance testing, triage and prioritize defects, develop release notes, and participate in launch activities.
• Serve as the primary customer advocate during user acceptance testing and quality assurance activities to verify all enhancements and defect fixes are functioning properly, to deliver customer satisfaction, driving higher conversion and revenue for WHG.

Required Qualifications/Experience

Experience/Certificates/Education

• BA/BS in Computer Science, IT or Business required
• 4+ years of product management experience, ideally in transactional websites with solid knowledge of shopping/retail functionality and API connectivity
• 4+ years of experience working with functional or technical teams
• 4+ years of experience with software testing and Quality Assurance
• 4+ years of experience with third party integrations and management of technology vendors
• Experience working in Agile software development working practices
• Experience working in production support environment and driving best practices
• Experience working with AI-powered travel products to launch & scale conversational experiences
• Understanding of web and mobile technologies and the innate curiosity and desire to learn more
• Experience with Content Management Systems such as Adobe Experience Manager a plus
• Must be able to speak and write in English fluently

Behavioral Competencies

• Must be results-driven, proactive, and focused on aligning action to ensure delivery
• Possesses the ability to view experiences from a customer perspective and make recommendations/callouts for optimization
• Keen prioritization/adaptation skills; ability to shift focus as business needs dictate
• Relationship/people skills; ability to establish, strengthen and nurture productive relationships with internal and external stakeholders
• Strong presentation and communication skills (verbal and written)
• Passion for travel

Functional Competencies

• Experience in testing and supporting responsive web applications with a mobile-first mindset
• Extremely detail-oriented, possessing the ability to think outside of the box
• Proficiency in authoring Status Reports, Release Notes and Business Requirements Documentation
• Experience in JIRA and related product management tools
• Knowledge of and experience in working with APIs
• Some technical familiarity with HTML, JavaScript and CSS preferred
• Knowledge of AEM or other CMS
• Knowledge of fundamental principles of information architecture and globalization
• Familiarity with Accessibility and Compliance standards
• Ability to work with remote and third-party teams

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Remote in the United States, Remote, Remote, Remote 00000
Employment Status: Full-time

Compensation & Benefits

For U.S. based positions only, the expected pay range for this position is $145,000 - $160,000 annually.

Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.

In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the Annual Incentive Plan with a 15% annual target, subject to the terms of the Plan.

Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with generous company match
• Vacation time- Accrue 2.019 hours of paid vacation per week
• Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2026, there is an additional 7 days of paid company closure).
• Paid sick leave accrued as state and local laws require
• Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our Benefits Page. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

We are accepting applications for this position through 04/08/2026.