Job Description

Marqeta is seeking a Senior Product Manager for Marqeta Dashboard & Enterprise Operational Platforms to lead the strategy, development, and evolution of the systems that power financial operations at scale. This role owns the Marqeta Dashboard, the core operational interface used by customers, bank partners, and internal teams to manage card programs, investigate transactions, handle disputes, and monitor performance.

You will build the tooling that enables operations teams to run financial products efficiently and securely, transforming complex workflows into intuitive, scalable systems. This includes opportunities to introduce AI-driven automation, improve operational visibility, and reduce manual effort across the platform. You’ll work cross-functionally with Engineering, Design, Risk, Compliance, CX, and Data teams to deliver high-impact solutions that sit at the center of how Marqeta operates.

The Marqeta Dashboard is where operations happen. It is how customers run their programs, resolve issues, and gain control over their financial products. This role defines how that experience evolves — turning operational complexity into scalable, intelligent systems that unlock efficiency, visibility, and growth.

We work Flexible First This role can be performed remotely anywhere within Ontario, Canada. We’d love for you to join us!

This position is for an existing vacancy.

The Impact You’ll Have

• Define and drive the roadmap for the Marqeta Dashboard and enterprise operational platforms
• Build tools that streamline workflows across:
• Card and account management
• Transaction investigation
• Disputes and servicing
• Operational controls and monitoring
• Deliver dashboards and reporting that provide real-time operational visibility
• Design systems that support secure, compliant financial operations (identity, permissions, governance)
• Integrate with enterprise systems (CRM, case management, support tooling, data platforms)
• Identify and deliver AI-assisted workflows to improve efficiency and reduce manual work
• Partner closely with Engineering and Design to ship intuitive, workflow-driven experiences
• Translate operational pain points into scalable product solutions

Who You Are

• 5-8+ years of product management experience building enterprise software or operational platforms, with a focus on tools for operations teams (support, risk, disputes, program management)
• Strong technical product leadership — experience working closely with Engineering and Design on complex systems, with proven ability to simplify workflows into clear, scalable product solutions
• Operational systems expertise — hands-on experience building operational dashboards, case management systems, or support tooling; familiarity with platforms like Salesforce, Zendesk, or ServiceNow is a plus
• Domain knowledge in regulated environments — experience with disputes, fraud, or compliance-related workflows, with comfort operating in fast-moving, highly regulated settings
• Strategic execution skills — strong ability to define product strategy, prioritize roadmaps, balance competing priorities, and drive end-to-end execution
• Exceptional product judgment — able to balance customer needs, compliance requirements, and technical constraints while maintaining focus on business impact
• Cross-functional collaboration — excellent communication and stakeholder management skills; operate comfortably across technical, operational, and business teams with ability to influence without authority
• Ownership mindset — thrive in cross-functional environments, take end-to-end ownership, and are energized by improving how teams operate at scale

Nice-To-Haves

• Experience building multi-tenant platform products used across multiple customers or programs
• Experience driving 0 to 1 or major platform modernization efforts
• Strong understanding of data models, reporting systems, and analytics-driven products
• Experience working with real-time systems or event-driven architectures
• Experience introducing AI/ML or automation into operational workflows at scale
• Experience working directly with bank partners, regulators, or enterprise customers
• Track record of improving operational efficiency metrics (AHT, resolution time, cost to serve)

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: 108,000 - 135,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave