HolidayCheck AG

(Senior) Product Manager - Customer Support Solutions

HolidayCheck AG  •  Hybrid  •  3 months ago
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Job Description

Start your very own journey – with HolidayCheck!

At HolidayCheck, everything revolves around making vacations better – together. We're not only enabling the best time of the year for our travelers, but also creating an inspiring work atmosphere for our HolidayCheckers in our modern office in Bottighofen (Switzerland). 

We live our company values every day: as #TeamHolidayCheck, we build trust, take ownership, and love what we do – all for the perfect holiday experience! 

As a (Senior) Technical Product Manager – Customer Support Solutions (all genders), you’ll be an integral part of our Product Team and will be responsible for the strategy, performance, and ongoing development of our digital support solutions.

Your Tasks

  • Identify recurring customer problems and translate them into scalable software solutions
  • Responsible for the product strategy, performance and continuous evolution of our customer support solutions, driving measurable improvements in quality, speed and automation
  • Design, build, and continuously improve digital support solutions that enable customers to resolve issues quickly and independently
  • Automate support processes andleverageAI to enhance speed, consistency, and resolution quality
  • Collaborate closely with Engineering and Operations to ensure reliable, scalable, and sustainable implementations
  • Own, monitor, and continuously improve key KPIs such as resolution time, automation rate, and self-service adoption

What you bring

  • Proven senior-level product management experience in software-driven customer environments
  • Strong understanding of product- and transaction-related customer processes, ideally within the travel industry or comparable sectors
  • Demonstrated experience in building automations and high-quality self-service solutions
  • Strong discovery and problem-framing skills, with the ability to translate customer needs into scalable software solutions
  • Excellent stakeholder leadership across Engineering, Operations, and Business teams
  • Data-driven mindset with ownership of relevant KPIs and the ability to translate insights into clear product priorities and measurable impact

Our “All Inclusive Package” for you

Workation & Flexibility 
  • 20 days of workation within the EU – work where others go on vacation 
  • 60/40 hybrid model: two office days for collaboration & team spirit, three days remote
  • Flexible working hours – early bird or night owl? We’ve got you covered!
Development & Culture  
  • Extensive internal & external training opportunities 
  • Diverse corporate culture with over 30 nationalities 
  • From newbie to champion: structured onboarding for a smooth start
Perks & Appreciation  
  • Anniversary perks in the form of extra vacation days or travel subsidies 
  • Your choice of hardware – Mac, Windows, or Linux 
  • Free parking or public transport subsidy
 Work-Life-Balance & Wellbeing  
  • Childcare subsidy for a family-friendly balance 
  • Hansefit membership or gym subsidy 
  • Healthy & delicious meals from our in-house chef Evelyn 
HolidayCheck AG

About HolidayCheck AG

Making vacations better – that is the vision of HolidayCheck, the most far-reaching leisure travel platform in the German-speaking region. Transparency, quality, and innovation drive the online booking and review portal to provide travelers with the best holiday experience. The foundation is built on more than 12 million hotel reviews, its own online travel agency, as well as offers from 66 tour operators and other tourism providers. In the online travel agency test by Stiftung Warentest (issue 1/2024), HolidayCheck received an overall rating of “Good” (2.1) and was the only online travel portal to be rated “Very good” (1.1) in the category “Booking and Canceling.” Since 2021, HolidayCheck Car Rental has also offered suitable rental car options on the platform. Travelers can also find plenty of useful information and inspiration in the travel forum with over 4.9 million members and in the HolidayCheck online magazine. Furthermore, HolidayCheck has been actively committed for years to fighting review fraud and has founded the initiative Together Against Fake Reviews. HolidayCheck AG is a subsidiary of the HolidayCheck Group, was founded in 2003, and is headquartered in Bottighofen, Switzerland, near the German border city of Constance.

Industry
Travel & Hospitality
Company Size
201-500 employees
Headquarters
Bottighofen, CH
Year Founded
2003
Website
holidaycheckgroup.com
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