Worker Type:
Permanent
Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."
We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.
Komātoutēnei| This is Us
The teamis responsible forensuring that customer relationship management capabilities arestrategically informed,future focused for Enterprise valueandfullyleveraged& embeddedacross sales and service teams to drive exceptional customer and colleague experiences.
This team works cross-functionally with product, technology, risk,dataand distribution teams to ensure that CRM tools and processes are not only fit-for-purpose but also aligned to the Bank’s strategic ambition.
MōteTūranga| About the Role
We sat down with theHead of Design & Enablement(who you would report to)andshetold us the following about the role:
This is a permanent full-time role based in Auckland. It is a hybrid role with three days in the office and two days where you can work flexibly.
What are 5dayto day tasks the person in this role will complete?
What is the team culture and environment like?
The team culture is high-trust, supportive, and fast-moving. We have each other’s backs, communicate openly,plan meticulouslyand work together to solve problems quickly and pragmatically. It is an environment where people are trusted to take ownership, move at pace, and stay focused on delivering great outcomes for customers, colleagues, and the Bank.
What is your management style?
My management style is high trust and outcome focused. I provide clear goals, the right support, and the autonomy for people to deliver in their own way.I’mpassionate about creating exceptional customer and colleague outcomes through transformational experiences, and I foster a culture of open communication, practical problem-solving, trust, and empowerment while ensuring we enjoy the journey together.
What skills and experiences arerequiredfor this role?
Essential:
Desirable:
What attributes will this person display to be successful in this role?
To be successful in this role, this person will bringa strong desireto learn, curiosity, and a willingness to challenge the status quo in a constructive way. They will be self-sufficient, forward thinking, and comfortable using out of the box thinking to solve problems. They will also have strong stakeholder management experience, with the ability to connect the dots across programmes and workstreams, think big picture, and understand how their work contributes to broader customer, colleague, and business outcomes.
Nau Mai kitePēkeo Aotearoa | Come to the Bank of New Zealand
Applications for this vacancy close on Monday 3 August 2026. We review applications as we receive them and may close advertising early.
This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.
Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”
Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.
Welcome to the official LinkedIn page of Bank of New Zealand, Te Pēke o Aotearoa. Since our inception over 160 years ago, BNZ has helped New Zealanders find a way. ‘Finding a way’ is at the heart of everything we do. It’s who we are. Today the bank employs over 5,000 people in New Zealand, working together to help navigate the people of Aotearoa towards a better future.
If you can imagine a better future, let’s find a way.
