Job Description

At Ernesta, our mission is to bring gorgeous, design-focused custom rugs to homes and places of gathering through a frictionless, transparent, and affordable experience. At the same price as a store-bought, standard-sized rug, a custom-cut rug from Ernesta is not only a better fit, but it will be higher quality and a better buying experience.

We believe that high-quality, custom design shouldn’t be out of reach for consumers, and are working to expand a multi-billion dollar global industry in order to reach this goal.

Driven by our collective mission, our team is humble, smart, sincere, and scrappy. We’re a strong team of problem solvers, innovators, and executors, relentlessly focused on creating and delivering beautiful and delightfully simple and seamless solutions and experiences for our customers. Together, we are excited by the potential to change the global design landscape as we know it.

About the Role:

The Ernesta business technology team builds the technology solutions that power the end-to-end business operation of an industry-leading custom rug purchasing experience. This includes a custom-built order management system, manufacturing workflow tools, and delivery management systems. These systems work together to power a self-service-first purchasing experience that exceeds customer expectations before and after their rug purchase.

As a Business Systems Product Manager, you will own the product vision, roadmap, and functional specifications for Ernesta’s in-house order management system. This is a custom-built system, not an off-the-shelf platform — which means you will be defining the domain model, writing detailed product specs, and making build-vs-buy decisions that directly shape what the system can do. You will serve as the bridge between business operations (sales, fulfillment, manufacturing, customer experience) and the engineering team, ensuring that every feature built faithfully represents how the business actually works while being mindful of future expansion.

What You’ll Do:

• Own the product roadmap, prioritization, and feature backlog for Ernesta’s order management system and manufacturing system
• Translate business goals and operational milestones into a sequenced delivery plan and prioritize features and capabilities based on business impact
• Functional owner of the order management system and manufacturing system that drives order allocation, logistics routing, and production manufacturing flow
• Partner with business leaders to define measurable outcomes for each product initiative (e.g., reduction in manual fulfillment effort, improvement in order accuracy, faster time-to-ship) and hold the roadmap accountable to those outcomes.
• Create rough wireframes and UX flows for internal tool interfaces, collaborating with engineering to define screen layouts, navigation, and user workflows before development begins
• Review engineering Technical Design Documents to ensure the physical data model and API contracts faithfully represent business process and future evolution

Qualifications Include:

• Proven track record of sequencing and delivering product roadmaps against business milestones and ability to make tradeoff decisions about scope, timing, and depth to ensure business hits its operational and financial goals.
• Experience writing detailed functional specifications for transactional systems (orders, inventory, fulfillment, manufacturing) where the domain model directly determines product capabilities
• Domain expertise in manufacturing, fulfillment, ERP systems, or e-commerce operations
• Experience researching and evaluating off-the-shelf platforms such as NetSuite, Dynamics, Sage and making informed build-vs-buy tradeoff decisions
• Experience working with system integration platforms and defining data integration requirements across multiple systems (e.g., Shopify, Salesforce, 3PL systems)
• Basic SQL fluency sufficient to query production databases, validate data integrity, and understand system behavior is a plus
• Ability to create rough wireframes and UX flows for internal tools using tools like Figma, Balsamiq, or similar. Polished design skills not required, but the ability to visually communicate the user experience flow is essential
• Strong communication and collaboration skills to lead technology strategy discussions with both engineering and business stakeholders

Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The starting base pay for this role is between $150,000 and $175,000. The actual base pay is dependent upon many factors, such as: experience, education, and skills. This role may also be eligible for equity, and benefits.