Job Description

You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow.

Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.

In this role, you'll:

Lead the end-to-end product lifecycle for data and data products, ensuring customers have access to consistent, accurate and reliable information across different channels, that aligns with the real world.

You’ll also drive customer outcomes and guide execution - from concept to launch - ensuring alignment with Transport for NSW’s strategic priorities, stakeholder needs, and customer experience objectives.

The Senior Product Manager Data for Customers will also be responsible for:

• Developing and owning the data strategy, roadmap, and value outcomes, aligning with organisational goals, customer needs, and technical feasibility.
• Advising multidisciplinary teams and acting as Product Owner to guide the design, delivery, and continuous improvement of data products.
• Collaborating with data producers, consumers, and partners to ensure products, feeds, and integrations meet business, regulatory, and customer requirements.
• Partnering with cross-functional teams and SMEs to translate complex requirements into clear goals, use cases, and acceptance criteria.
• Assessing opportunities and developing value propositions, benefit measures, and lean business cases to demonstrate ROI and strategic alignment.
• Communicating and championing the product vision and roadmap, building stakeholder alignment, advocacy, and focus on customer and organisational outcomes.

This is a fixed term full-time position (up to 30 June 2028) located at Elizabeth Street, Sydney

For more information on this position and business unit, view the role description and information pack.

About you

You have tertiary qualifications in a relevant discipline, or equivalent experience.

You are experienced in managing products from start to finish in complex, data-driven environments, leading teams from strategy through delivery and ongoing improvement.

You are confident defining data feeds and specifications to support customer information across multiple systems.

You understand data governance and standards, including metadata, data dictionaries, and taxonomies.

You’re able to balance big-picture thinking with hands-on delivery, using data, insights, and experimentation to set priorities, test ideas, and improve outcomes.

You are skilled at engaging and influencing stakeholders at all levels - technical, operational, and executive - to align on vision, priorities, and product value.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Monday 5 October 2026

For any enquiries, please contact John Roberts at JOHN.ROBERTS@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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