Job Description

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

We’re looking for a Senior Product Manager to own the Banco consumer experience end to end. This is a rare seat: a genuinely consumer-grade fintech product — wallet, card issuing, KYC/onboarding, withdrawals — that reaches a global, mass user base, but distributed through enterprise customers rather than paid acquisition. You will own the roadmap, priorities, and execution for the app workers touch every time they get paid, and you will be accountable for making that experience fast, reliable, and effortless at scale.

You will report to the Director of Product leading the Payments applicative group and work in a squad model — a dedicated design, analytics, and engineering team — with a mandate to raise the quality bar of the app while growing activation and retention among the workers our customers onboard.

What you’ll own

The end-to-end Banco consumer experience: onboarding and identity verification (KYC), the multi-currency wallet, card issuing (virtual and physical), and withdrawals to bank and stablecoin — across web and mobile.

Activation and retention: turning invited workers into active, paid, engaged users; reducing drop-off across onboarding and first-payout funnels.

Reliability and quality: driving down errors, support tickets, and friction so that “I got paid” is boring and dependable.

Localization at scale: making the experience feel native across 160+ countries and dozens of payout rails, banking conventions, and languages.

The consumer data model: real objects (addresses, bank accounts, identity) that power smart UX — IBAN→bank lookup, zip→address autofill, one-time data entry instead of repeated forms.

Requirements

• Consumer product experience. You have owned a B2C or consumer-grade app — ideally in fintech, neobanking, payments, wallets, or gig-economy payouts — where the user is an individual, not a business, and the bar is “make it effortless.” This is the core requirement for this role.
• Mobile-first UX instinct. You think in funnels, activation, and retention, and you have measurably improved onboarding or engagement in a consumer app.
• Payments or fintech depth. You understand money movement — wallets, cards, KYC/AML, payout rails — or you have shown you can master a complex, regulated domain fast.
• Metrics fluency. You quote baseline → intervention → result numbers, know how each metric was measured, and know its weaknesses.
• Correctness instinct for money. You grasp that in money movement a wrong payout costs far more than a blocked one, and you design for that asymmetry.
• Individual ownership. You can tell at least one product story entirely in “I” terms — the decision you personally made, the alternative you rejected, and what happened.
• Practical AI fluency (2026 bar). You use AI daily in your own product work and can describe last week’s usage concretely; bonus if you have shipped AI features and understand evals, failure modes, and human-in-the-loop.

Nice to have

• Cross-border / multi-currency payments, card issuing, or KYC-provider integration experience.
• Experience taking a consumer app from early/unstable to reliable at scale.
• Experience in both a large PM org and a scrappy, 0→1 environment.
• Hands-on building — you ship small things without waiting for engineers.