Job Description
Are you passionate about digital services and platform innovation? Do you thrive in a central role collaborating with diverse stakeholders? Join us as a Senior Product Manager, Apple Services, within the Apple Services Engineering organization. Our mission is to deliver a scalable, privacy-friendly messaging platform that powers meaningful customer engagement and drives lifetime value across Apple Services. We leverage the latest technologies to simplify message delivery, unlock new engagement capabilities, and support global experiences. We strive to enable partner teams to reach and engage their target audiences more effectively. We value your unique experience and perspective, and invite you to help shape the future of customer messaging for Apple Services. We’re looking for an experienced, cross-functional product leader to drive the development of our internal Messaging Platform. This role is critical to delivering next-generation messaging solutions and platform capabilities that scale across Apple Services.
As theProduct Lead for messaging systems, you’ll lead a small team, set strategic direction, and be accountable for delivering capabilities that meet evolving business and customer needs. Success in this role requires simplifying complexity, aligning cross-functional teams, and maintaining a strong customer experience mindset. You’ll be hands on while guiding a high-performing team to ship scalable, innovative messaging products that drive engaging customer experiences and business results. Product: Lead product strategy for Simple Messaging, ensuring alignment with Apple Services business goals and customer needs Define and deliver core capabilities and features that synthesize multiple partner inputs into a coherent, prioritized roadmap Drive product requirements, define technical specifications, and measure performance of Simple Messaging features Partner with analytics to measure impact, attribution, and inform ongoing investment decisions Business and Operations: Advocate for innovative Simple Messaging capabilities that serve business goals and customer delight Drive roadmap execution and ensure accountability through cross-functional collaboration Apply customer centric and agile methods to continually test, learn, and launch new features and enhancements Collaboration: Partner closely with engineering, design, analytics to innovate and execute the product roadmap Drive collaboration with high-performing matrix teams to build scalable solutions and deliver impactful results within Apple’s ecosystem Collaborate with legal, finance and privacy teams to ensure compliance and ship privacy-centric products
Preferred Qualifications
Passion for delivering customer experiences that meet Apple’s bar for excellence
Knowledge of messaging platforms, martech, product marketing, or SaaS/subscriptions is a plus
Naturally curious with strong initiation, and motivated by emerging technologies and new innovations
Managing teams internationally is a plus
Minimum Qualifications
Proven hands-on product management skills and team leadership experience
Proven ability to simplify complex problems, with excellent written and verbal communication skills
Strong analytical mindset and detail orientation with ability to shift between strategic and tactical
Data-driven decision-maker who draws insights from both data and customer discovery
Comfortable partnering with technical and business stakeholders across all levels
