Job Description

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.

As a Senior Product Manager, you will define and build the platform capabilities that power American Express's membership personalization platform. Your focus will be on the tools, integrations, gateways, and agentic capabilities that connect the platform’s intelligence to Amex’s digital ecosystem.

You will play a key role in shaping how American Express leverages GenAI, Agentic Frameworks, and next generation platform architectures to deliver scalable, actionable customer experiences.

This is a highly collaborative and cross-functional role, working closely with Engineering, Data Science, Business Development, and Got-to-Market partners. Success requires the ability to translate business opportunities into technical capabilities, align diverse stakeholders around a common vision, and drive execution across multiple teams and dependencies.

• Define the strategy and roadmap for the platform’s tools, integrations, APIs, gateways, and agentic platform capabilities.
• Partner with Engineering to build reusable services and integration patterns that can be adopted across multiple products and business lines.
• Work with internal teams and external partners to simplify how they connect to the platform and consume its capabilities.
• Drive the development of APIs, contracts, adapters, and platform services that enable reliable and scalable execution of recommendations.
• Identify opportunities to use GenAI and agentic technologies to improve how recommendations are delivered, executed, and optimized.
• Establish product metrics and adoption goals, using data to guide investment decisions and platform improvements.
• Balance short-term delivery needs with long-term platform scalability, reliability, and maintainability.
• Communicate product strategy, priorities, trade-offs, and outcomes to senior leaders and cross-functional stakeholders.

Minimum Qualifications

• Experience as a Product Manager, or equivalent, leading complex platform or infrastructure products.
• Experience building APIs, integration platforms, developer platforms, shared services, or other highly technical products.
• Experience working closely with engineering teams to deliver highly technical products from concept through launch and adoption.
• Hands-on experience building or launching GenAI-powered products, agentic systems, AI tooling, or related platform capabilities.
• Understanding of concepts such as tool use, agent orchestration, retrieval, context management, and emerging standards such as MCP.
• Demonstrated ability to translate business goals into technical capabilities and product roadmaps.
• Strong analytical and problem-solving skills with experience using data and customer feedback to make prioritization decisions.
• Excellent communication skills and the ability to influence technical and non-technical stakeholders.
• Proven ability to operate effectively in highly regulated cross-functional environments.

Preferred Qualifications

• Experience building products for developers, technical users, or platform consumers.
• Experience leading large-scale integrations involving multiple teams, partners, or third-party providers.
• Experience defining platform adoption strategies, success metrics, and operational excellence practices.
• Experience in financial services, regulated industries, or large-scale consumer technology platforms.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.