Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
We are looking for a Product Manager to help build agentic Membership experiences for Amex Cardholders, within AI/LLM partner channels. This Product Manager will collaborate closely with business units across Amex to identify strategic Membership assets and inventory to integrate into partner channels. The product manager will then work with internal teams that own these assets, internal stakeholders, and external partners, to develop secure and seamless Card Member experiences within these channels. The role will involve a blend of deep enterprise strategy, partner negotiation, data governance, and will necessitate developing expertise in LLMs and enabling technologies such as Model Context Protocol (MCP) and Agent-to-Agent interactions.
Partner deeply with engineering teams to understand and develop a perspective on how to apply evolving technologies (e.g., Model Context Protocol, Agent-to-Agent Protocol) for AI agent-facilitated Membership experiences
Partner with internal business and platform teams to catalogue, permission, and prepare their assets and capabilities for use within LLMs by defining schemas, metadata, and access controls
Balance the needs of customers, internal stakeholders, leadership, and partners, to define product features, user stories, acceptance criteria, user experience, product roadmap and backlog based on the available strategic assets
Partner with engineers andsolutions architects to identify technical solutions, assess technical tradeoffs, define specs, and deliver product features/platform capabilities to continually iterate on the American Express MCP servers that power these membership experiences
Partner with internal stakeholders such as Legal, Compliance, and Risk teams to develop and adhere to data governance principles to ensure American Express assets and data are surfaced in a compliant and responsible way
Set and supervise development/release timelines, navigate intricate dependencies, and communicate impacts to partners
Evaluate LLM-based experiences that use these proprietary assets to ensure accuracy, appropriate orchestration, and adherence to guardrails
Support Business Development and Marketing teams with go-to-market strategy and execution
Passion for technology with a clear customer focus; strong communication skills and the ability to provide clarity and direction across teams
4+ years’ experience in product development/management or software engineering in AI, or partner-enabled membership experiences; familiarity with Gen AI specific concepts such as Retrieval-Augmented Generation (RAG) a plus
Strong working knowledge of technologies relevant to building third party integrations such as OAuth and Software Development Kits (SDKs)
Enthusiasm for exceptional products and services; deep customer empathy, familiarity with customer research methods, keen product intuition, and ability to articulate product functionality
Builds relationships quickly; secures buy-in and influences key stakeholders
Reconciles competing needs across customers, stakeholders, and partners; gathers information, assesses trade-offs and risks, gains buy-in, makes informed decisions, and supports them with evidence
Recognizes issues quickly and drives resolution through creative, efficient problem solving
Curious and entrepreneurial; learns how things work to make connections and find opportunities; Moves fluidly between strategy and detail
Creative within a highly regulated financial-services environment
Team player, comfortable with ambiguity, and highly organized
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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