Job Description

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.

We are seeking a Senior Product Manager to lead product strategy and platform development for Agentic Commerce at American Express. This position will focus on the roadmap and execution required to enable seamless, secure agent-driven transactions, including defining the experiences, platform capabilities, and trust frameworks needed to scale across partners and future use cases. This person will build a strong command of emerging agentic commerce risks, identify areas through data and customer feedback to ensure card member trust in agentic commerce. Partnering closely with engineering, product, and cross-functional teams, this Product Manager will shape intuitive and delightful commerce journeys powered by AI agents.

As a trusted, closed-loop network, American Express is uniquely positioned to extend its authentication, authorization, identity, and risk capabilities into AI-powered commerce experiences while preserving Card Member visibility and control over agent-initiated activity. By leveraging our membership model, premium brand, and differentiated data assets, this person will help define the experiences and capabilities that create value for Card Members, merchants, partners, and the broader ecosystem.

Product Management & Strategy

• Set product direction for an agentic commerce pillar, translating customer needs and business objectives into clear priorities.
• Align product and engineering leadership on customer-centric solutions and resolve trade-offs across scope, customer impact, and delivery feasibility.
• Drive initiatives from discovery through implementation, ensuring clear requirements, stakeholder alignment, and measurable outcomes.
• Own the roadmaps for a pillar of the agentic commerce product and prioritize improvements based on customer impact, stakeholder needs and business value.

Product Risk & Governance

• Lead the definition of product control requirements in partnership with risk, compliance, and engineering teams. Translate those requirements into product design and implementation decisions, and monitor control effectiveness to prioritize improvements.
• Serve as the product team’s go-to resource for product risk and governance knowledge, translating compliance, risk, and operational requirements into actionable product guidance.
• Support internal and external audits, including documentation, evidence collection, and remediation tracking.

Analytics & Reporting

• Proactively identify performance trends, improvement opportunities, and emerging risks, partnering with Engineering to prioritize and implement solutions that address gaps and improve product outcomes.
• Analyze fraud trends and customer journey metrics to identify opportunities to strengthen fraud prevention while minimizing unnecessary product friction.
• Champion a data-driven product culture, coaching the team to analyze product, fraud, and engineering data.

Voice of Customer

• Monitor and analyze complaints, customer feedback, and service trends.
• Identify and coordinate user research and customer journey evaluations.
• Translate qualitative and quantitative research into product requirements to build with engineering.

Minimum Qualifications:

• 4+ years of experience in product management/development, or similar role
• Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality
• Curiosity and a hunger to understand how things work, with the ability to use that knowledge to make connections, identify opportunities, and push the innovation agenda within a large company.
• Highly organized self-starter with strong ownership mentality and business track record
• Understanding of tech and product development processes, with the ability to communicate with and influence both technical and non-technical partners
• Proven partner to engineering and comfortable discussing technical trade-offs; known as a business person who can talk tech
• Ability to reconcile competing needs across customers, stakeholders, and partners, making effective decisions and gaining buy in
• Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving
• Skilled at balancing big picture strategy and tactical details
• Team player, comfortable with ambiguity, adaptable, accountable, and highly organized
• Excellent communication skills across cross functional teams with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
• Willingness to be creative within the bounds of the highly regulated financial services environment

Preferred Qualifications

• Experience with digital payments including digital wallets, fraud prevention, disputes, and payment processing

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.