ob Purpose:
Manage activation workflow post account creation.
Coordinating with stakeholders such as Compliance & Operations to reduce backlog and reduce TAT
Improve the customer experience in account opening and activation
Key Result Areas:
Own the end to end downstream onboarding journey including account fulfillment, activation and funding
Partner with stakeholders including operations, compliance etc. to drive operational efficiencies, reducing activation TAT etc.
Drive customer communications with omni-channel approach to reach customers for additional for customer dependencies (pending docs, info.)
Manage the stationery inventory and closely track the activation rates, STP%, activation backlog etc.
Work with Operations / compliance to process case and reduce backlogs
Engage and influence senior management and major stakeholders for buy-in and support on key initiatives
Knowledge, Skills & Experience:
Degree in Marketing or related field with 8+ years experience
Experience in in banking / financial industry with focus on customer acquisition, strategy, design, implementation etc.
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query.
Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
