Job Description

Location: Remote (US, Eastern Time Zone)

The Senior Product Manager for G2 Risk Solutions (G2RS) Merchant Risk Solutions (MRS) will own a portfolio of established merchant onboarding and monitoring products used by financial institutions and payment providers worldwide. This role will initially lead the modernization of key underlying platform capabilities and expand to owning product strategy and growth for innovative solutions on our next-generation platform.

G2RS is here to keep e-commerce and merchant portfolios safe from illicit products and services. We work with the world’s leading fintech players and global marketplaces to unlock new business opportunities by highlighting the legitimate activity on their platforms and ensuring a swift and effective removal of bad actors. We build AI-powered solutions that transform complex data into actionable insights, enabling customers to manage risk, spot emerging trends, and respond quickly through a single unified experience.

Our product team consists of passionate people working together, inspiring each other, and empowering everyone around them to succeed and grow. As a key product leader, you will collaborate closely with Engineering, Data Science, Customer Success, Sales, and Operations teams around the world to translate business requirements into actionable features and experiences. You will work with clients and internal stakeholders to collect insights, validate proposed solutions, and maintain the market-leading standards of MRS products in risk detection, monitoring, and management.

This role requires a proactive, strategic thinker who is comfortable owning complex, interconnected products end-to-end and navigating shared ownership with other product managers. You will dive deep into data models and integrations, apply strong analytical skills to evaluate performance and build business cases, and keep initiatives aligned across cross-functional teams.

Position may require travel 2-3 times per year.

Key Responsibilities

• Own the roadmap and prioritization for a portfolio of merchant onboarding and monitoring products, balancing product stability, client commitments, and long-term platform direction.
• Drive modernization of core platform capabilities, building business cases that balance cost, quality, and scalability.
• Lead customer transition strategy as products evolve onto new capabilities, in collaboration with Customer Success, Sales, Marketing, and Engineering.
• Own product strategy and growth for the portfolio, using market, competitive, and customer research to identify opportunities and shape the roadmap.
• Apply AI-first thinking both in product development and daily workflows, incorporating responsible AI capabilities into the roadmap while using AI tools to accelerate research, requirements development, customer insights synthesis, and execution.
• Engage directly with key customers to understand use cases, gather feedback, validate hypotheses, and ensure product-market fit.
• Define and prioritize features, writing clear requirements, user stories, and acceptance criteria for Engineering and Data Science partners, and manage backlogs and delivery progress in Jira.
• Collaborate cross-functionally to guide development, ensure delivery milestones are met, and remove roadblocks throughout the product lifecycle.
• Monitor product performance and customer outcomes using analytical methods, and champion a data-driven approach to prioritization and product decisions.
• Partner with Sales, Customer Success, and Operations to support go-to-market efforts and ensure product launch readiness.

Requirements

Qualifications

• 5+ years of product management experience, ideally in data, AI/ML, and/or fintech.
• Experience leading platform modernization or customer transition programs.
• Demonstrated success managing complex, data-driven or analytical products, from concept through launch and iteration.
• Strong technical fluency, including working SQL skills, experience with customer-facing APIs, and the ability to dive into a data model and understand it in detail.
• Experience building business cases, including vendor evaluation, unit economics, and build-versus-buy decisions.
• Fintech, payments, KYB/KYC, and/or e-commerce risk and compliance experience is preferred.
• Demonstrated ability to leverage AI tools in day-to-day product work (e.g., Copilot, generative AI assistants) and experience collaborating with Data Science to translate business problems into practical, ethical AI-enabled product solutions.
• Proven ability to translate customer needs and business objectives into clear product requirements and actionable development plans.
• Excellent collaboration skills and experience working with Engineering, Data Science, Operations, and GTM teams, including teams distributed across time zones.
• Comfort with evolving scope and shared ownership across multiple product teams.
• Strong analytical skills for modeling, KPI analysis, and trend evaluation.
• Exceptional communication skills, with the ability to present complex concepts to both technical and non-technical audiences.
• Comfortable engaging with customers and external stakeholders to gather insights, validate assumptions, and build strong relationships.
• Bachelor’s degree in business, analytics, computer science, or a related field (MBA or advanced degree a plus).