As a Product Manager within SAP Global Customer Support, you drive the strategy, development, and adoption of AI-powered solutions that shape the support experience for customers, partners, and support engineers.
You turn business and user needs into a clear product vision, actionable requirements, and innovative solution designs, partnering with engineering, UX, data science, and support teams to deliver measurable impact.
You define and drive outcome-focused roadmaps aligned with customer support goals, balancing customer value, business priorities, and data-driven insights.
By tracking success metrics, analyzing product usage and customer feedback, and leveraging AI across the product lifecycle -from ideation and prototyping to prioritization and documentation - you accelerate delivery, maximize adoption, and continuously improve product outcomes.
The AI & Support Product Management team transforms SAP Customer Support through AI innovation. You'll work with various SAP teams to deliver strategic, high-impact solutions while growing in a collaborative dynamic environment.
Proven experience in software product management; experience with AI-powered products or AI technologies is a solid advantage.
Strong sense of ownership, accountability, and execution, with the ability to drive initiatives to successful outcomes.
Excellent written and verbal communication, presentation, and stakeholder management skills in English.
Proven ability to build relationships and collaborate successfully with diverse internal and external stakeholders.
Strong project management and prioritization skills in a dynamic, cross-functional environment.
General comprehension of product support processes and customer support operations is an advantage.
About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
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Our solutions are the backbone for the world’s most complex and demanding processes. SAP’s integrated portfolio unites the elements of modern organizations — from workforce and financials to customers and supply chains — into a unified ecosystem that drives progress.
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