Job Description

Position Summary

The Senior Product Manager owns an entire product domain at DIME — for example, E-Commerce / Web, Mobile, API / Platform, POS / In-Store, or New Product, and is accountable for the outcomes that domain produces for merchants, consumers, and DIME itself. Senior PMs set product strategy for their domain, shape the roadmap, make hard prioritisation calls, partner with engineering leadership on delivery, and serve as the trusted product voice to the CEO, CPO, commercial team, and external stakeholders. They are expected to lead with evidence, to say no credibly, and to raise the product bar across DIME, not only in the features they ship but in the culture they build.

Reporting Line

• Reports to: Chief Product Officer.
• Works closely with: CEO, CTO, COO, Application Manager / Senior Engineer, QA Lead, UI/UX Designer, Marketing Manager, Sales Manager, Director of Revenue & Client Experience, Customer Success Manager, Legal & Compliance Officer, Cybersecurity Specialist.
• Mentors: Associate Product Managers, Product Managers, cross-functional partners learning product practice.

Key Responsibilities

• Domain product strategy: Own the product strategy for your domain, its north-star metric, target segments, value propositions, competitive positioning, and multi-quarter roadmap. Keep that strategy coherent with DIME's overall company strategy set by the CPO and CEO.
• Roadmap and prioritisation: Translate strategy into a prioritised, defensible roadmap. Make and communicate trade-off decisions across customer value, revenue impact, technical investment, compliance cost, and time-to-market. Say no to good ideas with good reasons.
• Customer discovery at depth: Run continuous discovery with merchants and consumers across Jamaica and, as DIME scales, the wider Caribbean. Build durable feedback loops with Customer Success, Sales, Support, and field partners. Translate research into actionable insight.
• Outcome accountability: Define success metrics for every initiative before it starts. Track them rigorously after it ships. Kill, iterate, or scale features based on evidence, not sunk cost.
• Commercial partnership: Partner with the Marketing Manager, Sales Manager, Director of Revenue & Client Experience, and Customer Success Manager on positioning, pricing, packaging, launch, adoption, and renewal. Own product-marketing fit for your domain.
• Engineering partnership: Work as an equal peer to the Application Manager / Senior Engineer and senior engineering ICs. Jointly agree scope, timelines, and investment in platform health. Trust engineering on how; be clear on what and why.
• Design partnership: Work closely with the UI/UX Designer on end-to-end customer experience. Bring commercial and strategic framing to design reviews; respect design craft in return.
• Regulatory and risk partnership: Partner with the Legal & Compliance Officer, Cybersecurity Specialist, and the COO on the regulatory, risk, and compliance dimensions of product decisions. Understand the AML/CFT, KYC, PCI DSS, Data Protection Act, 2020, and BOJ payment service provider frameworks that shape what DIME can ship.
• Stakeholder communication: Present roadmap, strategy, and outcomes credibly to executive, board, investor, merchant, and regulator audiences. Write clearly enough that asynchronous readers make good decisions.
• Hiring and team building: Participate in interviewing for product, design, and engineering roles. Support the CPO, Talent Acquisition Specialist, and HR & Administrative Manager in assessment calibration. Build a reputation that attracts strong candidates to DIME.
• Mentorship and craft: Mentor Associate and mid-level Product Managers. Lead internal product reviews, roadmap readouts, and writing-heavy decision meetings. Model product discipline for the wider organisation.
• Startup ownership: Step outside the role when DIME needs it, investor pitches, due-diligence artefacts, partnership negotiations, merchant escalations, a;; while protecting the deep product work that only you can do.

Required Qualifications

• Bachelor's degree in Business Administration, Computer Science, Economics, Engineering, Statistics, Information Systems, or a related discipline. MBA or advanced degree is desirable but not required.
• Five or more years of product management experience, with at least two years owning a meaningful product domain end to end and with demonstrable outcomes.
• Proven ability to set product strategy, write credible roadmaps, and lead cross-functional teams without formal authority.
• Strong data literacy: fluent in SQL or equivalent, comfortable with product analytics platforms, able to design and interpret experiments.
• Demonstrated experience partnering with senior engineering and design leaders.
• Strong written and spoken English, including the ability to write strategy memos, narrative docs, and board-facing material.
• Eligibility to work in Jamaica.

Preferred Qualifications

• Prior experience in fintech, payments, banking, marketplaces, merchant-facing SaaS, or another regulated or platform-economics domain.
• Experience shipping products in Jamaica, the Caribbean, or another emerging market, including familiarity with informal commerce, constrained infrastructure, mobile-first behaviours, and regulatory nuance.
• Experience working with acquirers, issuers, networks, switch operators, or central-bank payment rails.
• Certifications such as Certified Scrum Product Owner (CSPO), Pragmatic Institute (PMC-III or above), SAFe POPM, AIPMM, or equivalent.
• Experience operating within PCI DSS, ISO 27001, SOC 2, or similar audit regimes from the product side.
• Experience managing or mentoring junior product managers.

Core Competencies

• Strong product judgement: knows when to converge, when to diverge, and when to kill.
• Strategic thinking paired with operational discipline.
• Clear, concise, evidence-grounded writing.
• Executive communication: can brief a CEO, a board, or a regulator credibly.
• Mentor and multiplier for junior PMs and adjacent functions.
• Composure under commercial pressure; intellectual honesty about trade-offs.
• Commercial awareness: treats the product as a business, not a backlog.