Job Description

About LJI

Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.

Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.

Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.

Our Global Impact:

• 400+ Million members connected through our platform.
• 100+ Global Brands trust us to drive loyalty and brand devotion.
• 3-Time Winner of “Best Technology Innovation in Loyalty”.
• Global recognitions for Excellence in Loyalty Management under numerous categories.
• Recognised as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025.

Explore more about us at www.lji.io

The Opportunity:

We’re looking for a strategic and execution-focused Senior Product Manager to lead the vision, strategy, and delivery of intelligent, scalable product experiences. In this role, you will own the product vision, shape the platform strategy, and drive meaningful business impact. From uncovering customer insights to launching and scaling adoption, you will lead the roadmap end-to-end — defining priorities, making critical trade-offs, and delivering outcomes that matter. Working at the intersection of Engineering, Design, AI, and Go-to-Market teams, you will build intelligent, scalable product experiences that redefine how enterprises engage, operate, and grow.

What You’ll Do

• Develop a strong understanding of customer needs, market trends, and competitive landscapes, and translate insights into a strategic product roadmap.
• Own the complete product lifecycle, including product discovery, requirement definition, execution, launch, adoption, and continuous enhancement.
• Drive the development of AI-first product capabilities and user experiences that transform how enterprises manage and optimize loyalty programs.
• Collaborate closely with Engineering, QA, UX, AI/ML, Sales, Marketing, and Customer Success teams to ensure seamless product delivery and business alignment.
• Create and maintain clear product documentation including PRDs, user stories, business cases, GTM plans, release documentation, and success metrics.
• Monitor product performance using data and analytics to improve customer adoption, engagement, retention, and overall business impact.
• Mentor and support Product Managers within the team, fostering strong product thinking, accountability, and execution excellence.

What You Bring

• 4–6 years of Product Management experience in technology or SaaS organizations, with proven ownership of products across the complete lifecycle.
• Hands-on experience building and delivering AI-powered product features leveraging LLMs, AI agents, automation workflows, or applied Machine Learning solutions in production environments.
• 2–3 years of experience leading cross-functional teams and mentoring Product Managers, with the ability to drive alignment and execution across multiple stakeholders.
• A track record of successfully launching products or features that delivered measurable customer and business impact.
• Strong understanding of Agile methodologies, product delivery frameworks, and modern SaaS product management practices.
• Proficiency with product design and collaboration tools such as Figma, Adobe XD, or equivalent platforms.
• Excellent documentation and communication skills, with experience creating PRDs, user stories, functional specifications, release notes, and other product artifacts.
• Strong blend of strategic thinking, customer empathy, and data-driven decision-making
• MBA from a premier B-School is a MUST, preferably with a specialization in Marketing, Strategy, or Product Management. Engineering degree in Computer Science or related disciplines is preferred.

Why Join Us

• Be part of a fast-growing global organization recognized for innovation and customer success
• Gain strategic exposure and play a key role in defining the future direction of our platform
• Drive measurable impact by shaping products that solve real enterprise challenges
• Partner with exceptional talent across Product, Engineering, AI, Design, and Go-to-Market teams
• Thrive in a collaborative, high-trust environment that values learning, ownership, and innovation