Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.
As we continue to scale the delivery of care to Maple members, we’re looking for a Senior Product Manager to lead Maple’s provider experience and the product work that supports our Clinical and Customer Support Operations teams.
In this role, you’ll own the strategy, roadmap, and outcomes for this portfolio and lead it from discovery through launch and iteration. You’ll get close to complex provider and operational workflows, use data, research and AI to make ideas tangible faster, and partner with your squad, providers, and clinical operation leaders to turn the most valuable problems into simple, scalable product experiences, including spotting where AI can create meaningful value for providers, patients, and our operational teams.
In your first 90 days, you’ll build a strong understanding of Maple’s provider experience, clinical operations, current roadmap, technology, and key metrics. You’ll build trusted relationships with your squad, providers, clinical operation leaders, and other key stakeholders, take ownership of in-flight work, clarify the biggest opportunities and risks, and align the group on the following quarter’s priorities.
Over the next 12 to 18 months, you’ll deliver measurable improvements to the provider experience and the effectiveness of clinical operations. You’ll set a clear product strategy and roadmap, lead several complex initiatives through launch and iteration, help the squad move faster from problem to working version, and deliver AI-enabled solutions that create real value. Success will show up in the portfolio’s most important outcomes, strong execution, and trusted cross-functional relationships.
About Maple
Maple is a virtual care platform that allows Canadians to see a doctor online within minutes — 24 hours a day, seven days a week. Patients can securely text, audio, or video chat with a Canadian-licensed doctor for diagnosis, treatment, and prescriptions. We also offer a wide variety of specialties such as dermatology, endocrinology, and mental health therapy, which can be booked in under 72 hours.
Incorporated in 2015, Maple has been operating in Canada since late 2016. We initially launched in Ontario and now offer services in every province and territory of Canada.
About our vision
Maple is defined by three words — simple, connected, and human.
It should be simple to access healthcare. That’s why we created a platform that’s easy to use for Canadians of all ages, abilities, and technology education levels.
Healthcare should be connected. We believe that in the future, the majority of wellness and medical care interactions will occur digitally. Our vision is to have Maple be the primary vehicle for healthcare providers to deliver patient care. Maple is on its way to becoming an open-source system to facilitate wellness and care encounters. Maple boasts a streamlined user experience, integrated digital health record keeping, and tools for continuity of care within Canada’s broader healthcare system.
The human aspect of medicine should never be forgotten. Our healthcare providers are passionate about what they do, and are dedicated to improving patients’ lives with each virtual care visit.
About our team
We’re a tightly-knit group of people who are committed to improving the lives of others. We have an ambitious vision, and we’re excited for our team to continue growing.
